KEN KIRSCHENBAUM, ESQ ALARM - SECURITY INDUSTRY LEGAL EMAIL NEWSLETTER / THE ALARM EXCHANGE You can read all of our articles on our website. Having trouble getting our emails? Change your spam controls and whitelist ken@kirschenbaumesq.com ****************************** When and how to send Alarm Monitoring Disconnect Notices December 20, 2025 ************************ When and how to send Alarm Monitoring Disconnect Notices ************************ Ken We use your alarm standard form contracts. I have a question regarding disconnecting past due monitoring accounts. If a client is past due (starting at 90 days), is it sufficient to send a disconnect notice via email from our software program, or is it the legal way to send via certified mail. Susan ******************** Response ******************** It's a good question. Because you use Kirschenbaum Contracts TM I know that you are not required to send letters by certified mail; you won't find that obligation imposed on you in any of the contracts. You are permitted to terminate a contract if your subscriber is in default. I have often counseled that I prefer you continue monitoring once you have sent the contract to K&K Collection Department. The reason is that we often get defenses that the system wasn't working. I also counsel that you obtain the Alarm History Report, or Activity Report from your central station so you will have proof that the system was working. Of course if you know it's not working then you may as well cancel the monitoring. Check with us once we have the case. You probably know that when you cancel fire alarm monitoring you most likely need to notify your AHJ, typically the Fire Marshal, in advance of the termination. You should also let your subscriber in on the good news that it will need Fire Watch. When you cancel be sure to make your notice unequivocal; do not make it conditional on anything, such as payment. The notice is to terminate, to fix a date and time of day, and that is the precise time you should cancel monitoring service. Do not provide service after your termination date and time because you no longer have a contract to rely on. When and how to terminate service is often dependent on several factors and therefore you shouldn't really have a blanket method or policy that applies in all cases. If you're a Concierge Client call me to discuss the cancellation if you have any question or hesitation. There is no charge for the call since it's included in the Concierge Program. For those not in the Concierge Program you too are welcome to call; just be prepared to receive a bill for professional services. I strongly suggest you join the Concierge Program now, and certainly before calling. ******************** STANDARD FORM AGREEMENTS: To order up to date Standard Form Alarm / Security / Fire and related Agreements click here: www.alarmcontracts.com *************************** CONCIERGE LAWYER SERVICE PROGRAM FOR THE ALARM INDUSTRY - You can check out the program and sign up here: https://www.kirschenbaumesq.com/page/concierge or contact our Program Coordinator Stacy Spector, Esq at 516 747 6700 x 304. *********************** WEBINARS: https://www.kirschenbaumesq.com/page/alarm-webinars *********************** ALARM ARTICLES: You can always read our Articles on our website at www.kirschenbaumesq.com/page/alarm-articles updated daily ******************** Wondering how much your alarm company is worth? Click here: https://www.kirschenbaumesq.com/page/what-is-my-alarm-company-worth *********************** THE ALARM EXCHANGE - the alarm industries leading classified and business exchange - updated daily ************************* PODCASTS: https://podcasts.apple.com/us/podcast/ken-kirschenbaum-presents/id1794851477 ************************* Getting on our email list / Articles archived: Many of you are forwarding these emails to friends or asking that others be added to the list. Sign up for our daily newsletter here: Sign Up. ************************** Ken Kirschenbaum,Esq Kirschenbaum & Kirschenbaum PC Attorneys at Law 200 Garden City Plaza Garden City, NY 11530 516 747 6700 x 301 ken@kirschenbaumesq.com www.KirschenbaumEsq.com
