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what's a central station / consumer ID / contract delivery /  ACH / CC / privacy March 6, 2017
Next webinar - on licensing - March 9, 2017
Register here:
consumer ID

    A quick question regarding the Consumer Disclosure and Consent Agreement for Electronic Signature and Communications. A few of our customers are uneasy with providing the personal identifying information that's requested in the disclosure and consent document (last four digits of the SSN, their mother's maiden name, or their birth date). We're wondering if the form would still be binding if we only asked those customers to print their name and check the box accepting the terms and conditions of the agreement?    Many thanks for your help!
    The personal information is intended to help establish the identity of the subscriber, the person signing the contract.  You can use any information you like, including a snap shot of the driver's license.
contract delivery
    Is it legal for me to use the pdf version of these contracts and have the customer sign them with a digital pen and print their copies to give them?  Or do I have to have the carbon copies made and use them?
Thank you
    You don't need carbon copy of the contract, but you do need a complete identical copy of the contract.
 ACH / CC / privacy
    When we requested the new all in one we also got the ACH Recurring payment authorization form. I am assuming we can also use this with a few modifications to be able to use this form for also to be able to charge their credit card every month.  I am also concerned about our tech's carrying this information around with them before they get back to the office in the evening and turn the form in.  Do you know how other companies do this?
    We provided you with a blank ACH form and a provision for taking credits.  They don't read the same to me but you can check with whoever is processing the ACH and CC.  You are required to safeguard subscriber personal information but you don't have to be paranoid about it.  Your tech can keep it safe and deliver it to you.
whats a central station
    We see different terminology for a central station.  I've been asked to change the name to "central office", "monitoring center", "monitoring office" and "remote monitoring station".  I suppose a goose by any other name is still a goose, but we do strive for perfection on this forum.  Wayne Wahrsager was good enough to send this along, so seems like "central station" takes first place.
    Here is   UL 827 / Standard for Central-Station Alarm Services
1.1 These requirements apply to:
a)    Central stations providing watchman, fire-alarm, and supervisory services as described in the National Fire Alarm and Signaling Code, NFPA 72;
b)    Central-station burglar-alarm systems intended and specifically designated for burglary protection use at mercantile and banking premises, on mercantile safes and vaults, and on bank safes and vaults;
c)    Residential monitoring stations monitoring residential alarm systems;
d)    Redundant sites; and
e)    Remote signal management centers.

1.2 These requirements apply to monitoring stations that are intended to be located in buildings constructed in accordance with building codes, such as the Building Officials and Code Administrators (BOCA) National Building Code, the International Building Code, the Standard Building Code, and the Uniform Building Code.

1.3 The central-station burglar- and fire-alarm or residential alarm systems covered by these requirements are systems in which the operation of electrical protection circuits and devices are signaled automatically to, recorded in, and supervised from a central-station or residential monitoring station having trained operators on duty at all times.

1.4 Requirements covering the construction and operation of burglar-alarm units used in the burglar-alarm systems covered by this Standard are contained in the Standard for Central-Station Burglar-Alarm Units, UL 1610, and the Standard for Digital Alarm Communicator System Units, UL 1635.

1.5 Burglar-alarm protective devices installed on individual properties are classified as to the extent of protection at each location. Requirements covering installation and classification (of extent) of alarm protective equipment at individual locations are contained in the Standard for Installation and Classification of Burglar and Holdup Alarm Systems, UL 681.

1.6 Burglar-alarm protective devices installed in residential alarm systems at individual properties are classified as to the extent of protection at each location. Requirements covering installation and classification (of extent) of alarm protective equipment at individual locations are contained in the Standard for Installation and Classification of Residential Burglar Alarm Systems, UL 1641.

1.7 Requirements covering the construction and operation of fire-protective signaling equipment used in the systems covered by this standard are contained in the Standard for Control Units and Accessories for Fire Alarm Systems, UL 864.

1.8 Requirements for the installation of fire-alarm initiating devices and notification appliances installed at individual properties are contained in the National Fire Alarm and Signaling Code, NFPA 72.

1.9 Systems covered by these requirements operate within the limits of the National Electrical Code, NFPA 70, as applied by the local authority having jurisdiction. The Articles of the National Electrical Code that apply are:

Wayne M. Wahrsager

WEBINARS:  Sign up for any or all of the webinars that interest you.

FREE Webinar Series "All You Need To Know About" alarm industry issues. 
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Title: All You Need To Know About Alarm Licensing and Contracts for DIY 
When: March 9, 2017 noon EST
Where: Your computer for power point, live video and call in on computer or phone
What will be covered: General discussion about licensing in the alarm industry for DYI. Different types of licenses, where you need them and how you get them. How and when to use License Holders or Qualifiers for your business and how to become a license holder for a company. Risks involved in not being licensed. Contract you will need for nationwide DIY monitoring agreements.
Who should attend: Alarm company owners, general managers, compliance managers and license holders.
Presented by: Ken Kirschenbaum, Esq.
Register here:



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Ken Kirschenbaum,Esq
Kirschenbaum & Kirschenbaum PC
Attorneys at Law
200 Garden City Plaza
Garden City, NY 11530
516 747 6700 x 301
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