KEN KIRSCHENBAUM, ESQ
ALARM - SECURITY INDUSTRY LEGAL EMAIL NEWSLETTER / THE ALARM EXCHANGE
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what expenses are covered by Service Plan / ISC Private Meetings
March 28, 2025
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We are all excited to be attending ISC West this year; it's going to be a great time, informative and well worth attending. Take a break from the hussel and bussel and attend a private meeting with K&K and others in the Prestige Lounge at the Palazzo. See below for schedule and how to arrange a free appointment.
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Private and Group FREE meeting - schedule now available
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Schedule a free private meeting while at ISC. Meetings will be at the Prestige Lounge at the Palazzo. Time is limited so book now. Contact Kathleen Lampert at 516 747 6700 x 319; for last minute booking or to change appointment while at ISC contact Stacy Spector at 516 987 8428.
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Private Meetings with Ken Kirschenbaum, Esq.
Discuss contracts, buying and selling, legal and business issues, disputes, or just come and meet Ken in an informal setting.
Contact Kathleen Lampert at 516 747 6700 x 319 to schedule your free appointment
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Private Meetings with Jennifer Kirschenbaum, Esq
Discuss employment and HR law; complex transactional matters, buy-sell when hedge fund or bank lawyers are involved. Contact Kathleen Lampert at 516 747 6700 x 319 to arrange a meeting.
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Private Meetings with Rory Russell of AFS:
Schedule a private meeting with Rory Russell of Acquisition and Funding Services (AFS) to discuss buying or selling security, fire and integration business. Contact Kathleen Lampert at 516 747 6700 x 319 to arrange a meeting. You can contact Rory direct at 518-366-5111. At ISC you can also contact Stacy Spector to schedule last minute appointment or change an appointment with Rory. Call Stacy Spector at 516 987 8428. You can reach Rory direct at dealmaker@afssmartfunding.com and the URL: https://www.afssmartfunding.com/sell-your-security-company/
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Private Meetings with Mitch Reitman, President of Reitman Consulting Group Inc. Discuss accounting, tax, due diligence, valuation issues. Contact Kathleen Lampert at 516 747 6700 x 319 to schedule your free appointment. At ISC you can also contact Stacy Spector to schedule last minute appointment or change an appointment with Mitch. Call Stacy Spector at 516 987 8428. You can reach Mitch at MReitman@Reitman.US or 817-698-9999 ext.101 http://WWW.Reitman.US
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Private Meetings with Security America: Security America will be at ISC West – Let’s Talk Insurance. For nearly 20 years, Security America has been bringing affordable rates and top notch coverage for your Professional Liability/General Liability, Excess, Umbrella and Cyber needs. Schedule a one-on-one meeting with Rhett Butler to discuss your insurance needs and how Security America can help. We are ready to help you navigate the best options for your business, offering tailored solutions to protect what matters most. We can even provide indications on-site or you can complete an application in advance at https://securityamericains.com/requestaquote/ . We look forward to seeing you in Vegas! Contact Kathleen Lampert at 516 747 6700 x 319 to schedule your free appointment. At ISC you can also contact Stacy Spector to schedule last minute appointment or change an appointment with Mitch. Call Stacy Spector at 516 987 8428.
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Group Meetings: See schedule below. Space limited. Reserve your spot by calling Kathleen Lampert at 516 747 6700 x 319 or Stacy Spector at 516 987 8428.
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April 1. Group Meeting: 11:00 am to 12:00 pm - Selling and buying alarm accounts; Things to know. Group Meeting conducted by Ken Kirschenbaum.
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April 1. Group Meeting: 2:00 pm to 3:00 pm – State sales tax and complex company valuation. Group meeting conducted by Mitch Reitman of Reitman Consulting Group
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April 2. Group Meeting: 10:00 am to 11:00 am - "Selecting the best insurance carrier and what is trending with claims"
Learn for yourself the differences of various insurance carriers. Understand why some are better than others. We will discuss what is trending with claims in the security industry and tips to limit your liability when an incident arises. Group meeting conducted by Shawn Iverson of The Insurance Center. You can also meet Shawn at The Insuarance Center booth.
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April 2. Group Meeting: 11:00 am to 12:00 pm – Contracts – which ones you need and why you need them. Group meeting conducted by Ken Kirschenbaum.
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April 3. Group Meeting 11am to 12 pm. Buying or selling your security business. Group meeting conducted by Ken Kirschenbaum
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what expenses are covered by Service Plan
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Ken
Are we required to cover lift rental costs for service calls covered by a Service Plan? Occasionally, we run into a customer whose service request on-site requires us to rent a lift to fix the issue. The opinions are divided here on whether that’s a cost we can pass on to the customer, or should we cover it because the customer has a service plan.
Thanks,
Ryan
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Response
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That is a great question and of course covers more than lifts; it might cover many different types of gear needed to perform a service call. Keep in mind that it's your Service Plan; you can word it any way you want. While the printed contract form does have many conditions and limitations it won't cover every situation you may face out in the field. That's what the Schedule of Equipment and Services is for, to change or explain items not clear in the printed form contract. For example, obsolete equipment is not covered.
When you agree to provide repair service to a system [and I suppose inspection service would have similar issues] presumably you have surveyed the system and know what you are committing to. You can't, for example, agree to a Service Plan covering all labor and material for $30 a month only to end up having to service a system with 100 cameras and loads of other components. You need to price the repair service properly. For older accounts you may be able to rely on the service history; for new accounts you need to consider the warranty, newer equipment and anticipate what servicing the system looks like over the term of the Service Plan.
To prepare this response I checked the Commercial All in One, particularly the provisions for the Service Plan. I recall that the contract did at one time have a provision that you were not required to service components more than 10 feet off the ground. That provision is not in the Commercial All in One [it may be in the Fire Protection All in One]. If you survey a system and see that you will need a ladder you don't typically have on the truck, or a lift, or any piece of equipment that you don't typically have available, you need to make a provision excluding those items from your Service Plan; if you don't then I think you will be expected to service the system, and that is your problem, not the subscribers.
A perhaps more common issue might be your subscriber's location in relation to your office and routine operating territory. You can't enter into a Service Plan, collect RMR for who knows how long, and then decide that the subscriber needs to pay a "travel charge" because the account is now [or always was] outside your service territory. And yes, these are the kind of issues I see routinely that cause a subscriber's non-payment leading to a collection matter. Sometimes the alarm company is wrong.
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Webinars: All webinars were recorded and available on the K&K website at https://www.kirschenbaumesq.com/page/alarm-webinars and are available on Podcasts at https://podcasts.apple.com/us/podcast/ken-kirschenbaum-presents/id1794851477
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STANDARD FORM AGREEMENTS: To order up to date Standard Form Alarm / Security / Fire and related Agreements click here: www.alarmcontracts.com
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CONCIERGE LAWYER SERVICE PROGRAM FOR THE ALARM INDUSTRY - You can check out the program and sign up here: https://www.kirschenbaumesq.com/page/concierge or contact our Program Coordinator Stacy Spector, Esq at 516 747 6700 x 304.
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WEBINARS: https://www.kirschenbaumesq.com/page/alarm-webinars
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ALARM ARTICLES: You can always read our Articles on our website at www.kirschenbaumesq.com/page/alarm-articles updated daily
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Click here: https://www.kirschenbaumesq.com/page/what-is-my-alarm-company-worth
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Ken Kirschenbaum,Esq
Kirschenbaum & Kirschenbaum PC
Attorneys at Law
200 Garden City Plaza
Garden City, NY 11530
516 747 6700 x 301
ken@kirschenbaumesq.com
www.KirschenbaumEsq.com
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