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MORE ON ELECTRONIC CONTRACTS FROM JANUARY 18, 2017 ARTICLE
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Ken
    In regards to the article about electronic signatures and enforcement from January 18, 2017, we use a program called PandaDoc and they have a statement on their website in regards to this that states:         "Secure and Legally Binding.  PandaDoc’s eSignatures are secure and legally binding. They are compliant with both UETA and the Federal ESIGN Act, in addition to being recognized by many countries worldwide."
    They don't have a consent form but they have that statement.   Would that cover us or would we still need to get a consent form?
Thank you!
Respectfully,
M
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RESPONSE
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    The above statement is not sufficient for alarm company purposes.  Electronic contracts, signed electronically, are enforceable in the same manner and under same conditions as paper contracts.  The above notice seems to make that statement.  However in the alarm business, especially if you deal with "consumers" [generally defined as residential customers] you are required to provide certain documents to the consumer.  You can't provide the documents electronically unless you have the consent from the customer, and that consent has to be in certain form to comply with the Federal Statute.  
    You should be using the DIsclosure and Consent to Electronic Communication that you can get at www.alarmcontracts.com.
    We have a webinar on electronic contracts scheduled for February 2, 2017.  See the schedule below.
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DELIVERING COPY OF CONTRACT
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Ken
    We have started using your contract in an electronic form.  We automatically send the executed copy to the email of the subscriber.  Would we also need to print out a hard copy and snail mail it to them? 
Regards,
Sally 
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RESPONSE
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    With electronic contracts you have two choices: