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Training subs and should police do the training from June 7 2014 article
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Ken –
Part of any installation, takeover and service is a thorough briefing of the customer on the proper use of the alarm system. Should happen each and every time, of course in varying degrees. That use should include not only false alarm reduction but also how to best utilize the system quickly and easily and also to be able to recognize faults and other abnormalities. The technicians should be well versed in their presentations and if necessary, training should include a good review of methods of communicating with people. Dealers must build it into the overall time their people spend with the customer, it's a must-do!
Regarding the police teaching alarm users, out of two, I've had two bad experiences when I observed this process. First was when a big city PD here in Texas held a mandatory hearing for users who had excessive nuisance alarms. The user as well as the dealer are required to attend these meetings or suffer a civil fine. On a particular occasion, the recommendations the officer gave the user were textbook but not practical in real life for their actual situation. The officer would have none of the reality. Second time was when I attended a meeting between my local PD and a specific group of residents that were being targeted because opportunities existed due to their ethnicity and religious habits. When the subject of alarm/security systems arose, literally 90% of what the host officers stated was just plain wrong. At the end of the meeting I approached the captain in charge, introduced myself, briefed him of my qualifications and pointed out there was plenty of incorrect information passed along and offered to put together a session for his people so that they would be able to speak about security systems with some accuracy. Never heard a word back. The officers in both cases were there to primarily complete the eight hour tour. What matters in both cases is that in cases of electronic, and sometimes physical security, WE have the experience NOT the police. Before they take over the situation, show your customer that your specialty is their alarm.
Regards;
A. J. DeMarzo, President
DFW ALARM
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Ken
The Newsletter of June 7 referenced the weird responsibility of local police… training and re-training private alarm customers that subscribe to services of private security providers.
It is not so weird…. It is happening all across the country, thanks to the decade of heavy promotion by the Security Industry Alarm Coalition/ SIAC. It is imbedded in the “Model Ordinance”, aka a Trojan Horse, which off-loads this major cost and training responsibility, to law enforcement from local, licensed, private security providers. We believe SIAC is contributing to the abuse of the sensitive relationship with local police, diluting emergency response for traditional monitored alarms.
Lee Jones
Support Services Group
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electronic contracts
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Ken,
I am looking into converting the agreements we purchased from you into electronic documents. I looked at the company on the alarm exchange that offers help in doing this and wonder if anyone on your blog has had good luck with them. We currently use MicroKey for our service and billing program.
Ray
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Response
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Anyone have a kind or not so kind recommendation?
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comment on the ADT lawsuit win from June 10, 2014 article
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Ken
Here is another example of why we want good contracts
Thank You
Stephen Mocarsky ~ President
S.E.M Security Systems Inc.
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Response
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A proper alarm contract is necessary if you want to get into, stay and proper in the alarm industry. Get the All in Ones at www.alarmcontracts.com
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Todays Webinar
Sign Up For todays EMPLOYMENT LAW Webinar - Ready for Summer? Your Employees Are!
Register here: https://attendee.gotowebinar.com/register/1972708937067836418
Title: Summer Employment Issues
Presented by: Judge Ruth Kraft, Chair, Employment and Labor Department at Kirschenbaum & Kirschenbaum PC.
Description: Join Judge Ruth Kraft for a discussion on how to handle Summer Office Parties, Employees Maximizing Time Off at Your Expense, Summer Dress Codes, Internship Dos and Donts and NYC Sick Leave Act - Unwitting Violations.
Who should attend: HR, Office Managers, Business Owners with employees
When: Date: June 19, 2014 Time: 12PM-1PM
Where: Your Computer and phone
Register Here: https://attendee.gotowebinar.com/register/1972708937067836418
******************************************************************************** TO SUBMIT QUESTIONS OR COMMENTS REPLY TO THIS EMAIL OR EMAIL Ken@Kirschenbaumesq.com. Most comments and questions get circulated.
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Speaking Engagements
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Quick Response Dealer and Integrator Information and Technical Conference. July 15 -16, 2014 at Holiday Inn - Independence Ohio. All alarm dealers are invited. For more information, schedule and to RSVP contact Margie or Renee at reneet@quickresponse.net or call Margie/Renee at 800 462 5353 www.quickresponse.net
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Alarm Association of Greater St. Louis. September 16, 2014. at Tech Electronics HQs office at 6437 Manchester Ave, St. Louis, MO 63139. Meeting is from 11:45 – 1:30 Video conference presentation starting at 12:15 CST. For more information or to register contact Tony Drago adrago@tyco.com www.alarmstl.org
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NYSESA - September 17, 2014 at Honor's Haven Resort, Ellenville, NY. This is the NYS Electronic Security Assoc annual meeting. Presentation on updated contracts and current legal issues will be at 10:30 AM. For more information or reservations contact Dale R. Eller, Executive Director (814) 838-0301 dalereller@itzsolutions.com
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Alabama Alarm Association. AAA's Fall Meeting and Trade Show - October 21, 2014 from 3 to 5 PM at DoubleTree Hotel 808 South 20th Street Birmingham, AL 35205 for more info contact AAA Executive Director: director@alabamaalarm.org (205) 933-9000
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Electronic Security Summit for 2014. October 22-24, 2014 at the landmark Broadmoor Hotel. Colorado Springs, CO. For more information contact Alexander J. Quirin, CEO & Managing Partner, Advisory Summit Providers, LLC., (786) 999-9738 alex.quirin@aspsummits.com www.aspsummits.com
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