We know that most alarms are false alarms.  In fact we know that almost all alarms are deemed false by police and fire agencies [99% is pretty close to all].  We also know that false alarms are a constant irritant to your customers, police, fire and others.  But do you think false alarms can expose you to liability that would not attach if the alarm was not a false alarm?  Let me ask you this,

  1.  False fire alarm in hotel.  Guests are asked to evacuate and use the stairs as elevators     are shut down because of the fire alarm.  A guest injures himself on the stairway.  Is the alarm company liable?
  2. False burglar alarm in a bank.  Cop gets into automobile accident on way to the bank.  Any liability?
  3.  False alarm.  Fireman is on way responding.  Suffers heart attack.  Any liability?
  4.  False alarm.  Fireman on way,  Fire truck has defective breaks and there is traffic  accident;    fireman injured.  Any liability?
  5.  False alarm.  Loud siren sounds and commercial subscriber suffers hearing loss and damage.  Any liability.

    Tomorrow we are going to give you the answers provided by the courts.  Let's see how you do.
    The post concerning the recall notice of the Interlogix ESL series smoke detector has spurred a question regarding notification of the end user (customer).  As mentioned previously we have launched a customer service app for the alarm industry.  Our dealers have begun using the system for non-emergency communication with their customer base.  The system uses “push” notification to alert a customer of a message from the alarm company, the message delivered to the customer is in the form of text as the app has built in 2 way text communication.  GoVivo Mobile Dealers can identify when the “push” alert was sent and to which devices, when it was engaged and a full transcript history of the customer communication with the alarm company.  If the customer does not respond, it can be resent to that customer individually or as a group as many times as needed. 
    My question(s) is, does this suffice as a reasonable effort in contacting the customer and how many “push” messages would be considered acceptable as reasonable effort. - 1,3,5,…   (Background, we know if the customer has removed the App from their device and can identify each user individually. Technology Overview-http://govivomobile.com/alarm/)
    Thank you again for this form and I look forward to your response.
John Eyesitter
    Manufacturers of alarm products depend on the alarm dealers/installers to notify end users of recall on products.  I don't think many manufacturers require warranty registration and even if they do may alarm systems are comprised of components from many manufacturers.  Govivomobile's app would certainly come in handy for mass notification purposes.  I think it would also suffice as notice, at least as to those customers who have signed up for the app.  I see that we have added your product and services to The Alarm Exchange under Technology and Services that increase or preserve your RMR.