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Should You Provide Alarm Monitoring Certificate / System Add-On - Do You Need Master Contract - February 4, 2017

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Next webinar: preparing your company for sale by Kelly Bond from ACA.  
Register today, here: https://attendee.gotowebinar.com/register/8406180190928568833
Title: All You Need To Know About Preparing Your Company For A Sale
When: February 7, 2017 at 12 noon EST
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SHOULD YOU PROVIDE ALARM MONITORING CERTIFICATE
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Ken,
    In response to Nicolle’s question, here is another question perhaps for those who read and contribute to this forum who are in the insurance business: Should the alarm company be providing such a certificate at all? 
    I remember the first time I ever saw an alarm company certificate probably over 30 years ago. It belonged to a competitor of mine and looked a lot like a High School Diploma. I remember that it “Certified” that the subscriber had a Central Station Monitored Burglar and Fire alarm system. So the age old question is…what is a burglar and fire alarm system? You have your residential client who opted for a minimal smoke detection capability to keep costs down. Against your best advice, they bought just one smoke detector on the second floor because by their reasoning the electrician already had smoke alarms all over the house, “We’ll add one of yours to make sure the fire department gets called.” So you whip out your trusty Kirschenbaum agreement TM along with the Disclaimer Notice form and you’re good right? Then years later the insurance agent calls and wants (demands) an alarm certificate that verifies the existence of a monitored fire alarm. 
    So, do you have a monitored “fire alarm” or not? High end carriers like Chubb used to do site reviews and they would send a letter to the homeowner telling them what they required. We loved this but I’m not sure if anyone does this anymore. I was never comfortable “certifying” anything to a subscribers insurance company. The only thing we would provide with no exceptions was a copy of a PAID invoice for Central Station Monitoring service which specified the service from and to dates. In my opinion, if the insurance company wanted proof of anything, they would need to visit the site themselves.
    One division of my company still maintains an alarm subscriber base and still processes “alarm certificate” requests by sending PAID invoice copies. This to my knowledge has never resulted in a subscriber having their insurance canceled. Insurance company opinions would be welcome on this. 
    As most of those who read this forum are familiar, our primary business for years now has been providing crystal clear business voice communications through our Hosted PBX services. We have a growing Channel Partner Program designed for Alarm Companies which provides a generous RMR and a program entry cost of ZERO. Please see our ad in The Alarm Exchange under Technology and Services that increase or preserve your RMR.  You can also call me direct at 866-362-0705 or e-mail me at jwh@voip-rmr.com . Let us help you grow your RMR and make 2017 a great year!
John W. Haenn, President 
Concord Communications Group, Inc
www.voip-rmr.com
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RESPONSE
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    The "certificate" should simply be a confirmation that you are providing alarm monitoring at time certificate is issued.  Once you start offering more information you will need to provide disclosure and disclaimer language.  
    Thanks for contributing to this forum and good luck with your hosted PBX program
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SYSTEM ADD-ON - DO YOU NEED MASTER CONTRACT
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Ken,
    We have commercial customers where we are making system additions daily.  We would like to have a master service agreement that includes the ability to make system additions. In other words a master agreement, renewed annually, that establishes the terms and conditions for installation and service. The purpose is to not have a separate contract negotiation every time we add a card reader. Could you edit your service agreement to include system additions?
MT
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RESPONSE
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    It sounds like your daily additions are changes in access control.  All of those changes would be covered by the Commercial All in One under the Access Control paragraph.  You could provide for RMR or per call.  A "master" agreement is more suitable when you have one subscriber with multiple locations and multiple installations or service at the multiple locations.  It is not needed for an on-going relationship with a single subscriber at a single location.  The All in One agreement covers that for all of the services you likely provide.
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                                WEBINARS:  Sign up for any or all of the webinars that interest you.
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FREE Webinar Series "All You Need To Know About" alarm industry issues. 
Register for one or all.  Each presentation scheduled for half hour to hour.  Not recorded.

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Title: All You Need To Know About Preparing Your Company For A Sale
When: February 7, 2017 at 12 noon EST
Where: Your computer for power point, live video and call in on computer or phone
What will be covered: General discussion about preparing your company for sale
Who should attend: Alarm company owners
Presented by: Kelly Bond, Alarm Capital Alliance kelly.bond@alarmcapital.com
Register here:  https://attendee.gotowebinar.com/register/8406180190928568833
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Title: All You Need To Know About PERS - Personal Emergency Response Service
When: February 8, 2017 at noon EST
Where: Your computer for power point, live video and call in on computer or phone
What will be covered: the state of the PERS industry, demographics here now and ahead, financial and business models, PERS solutions available, mobile PERS and where this will likely end up in the near future. Introduction to Essence-USA 's Smart Alerting and partnership with Affiliated Central Station.
Who should attend: Alarm company owners, general managers, sales managers, sales staff
Presented by: Josh Locke, Director of Sales Essence-USA.com JoshLo@Essence-USA.com  734.667.5958 cell:  734.709.5609
Register here:  https://attendee.gotowebinar.com/register/2770642138855812865
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Title: All You Need To Know About consumer alarm contracts
When: February 9, 2017 noon EST
Where: Your computer for power point, live video and call in on computer or phone
What will be covered: What makes consumer contracts different and compliance issues.
Who should attend: Alarm company owners, general managers, sales managers, sales staff
Presented by: Ken Kirschenbaum, Esq.
Register here:  https://attendee.gotowebinar.com/register/9083897168057308673
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Title: All You Need To Know About Automatic Renewal Provisions in Alarm Contracts
When: February 15, 2017 at noon EST
Where: Your computer for power point, live video and call in on computer or phone
What will be covered: The why, where and how of automatic renewal provisions in alarm contracts
Who should attend: Alarm company owners, general managers, sales managers, sales staff
Presented by: Ken Kirschenbaum, Esq.
Register here:    https://attendee.gotowebinar.com/register/3498770624606417921
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Title: All You Need To Know About Video Surveillance
When: February 16, 2017 at noon EST
Where: Your computer for power point, live video and call in on computer or phone
What will be covered: Discuss latest in video surveillance equipment and services
Who should attend: Alarm company owners, general managers, sales managers, video technicians
Presented by: Ari Erenthal, training manager for IPVM, the leading resource for independent news, reviews, and testing of cameras, VMS, NVRs, and more. (862) 414-3078 ari@ipvideomarket.info
Register here:  https://attendee.gotowebinar.com/register/6264618512556065793
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Title: All You Need To Know About Selecting the Right Broker to Sell Your Alarm Business
When: February 23, 2017 noon EST
Where: Your computer for power point, live video and call in on computer or phone
What will be covered: General discussion about finding the right broker to represent you on the sale of your alarm business
Who should attend: Alarm company owners
Presented by: Ron Davis and Steve Rubin from Graybeards rdavis@graybeardsus.com srubin@graybeardsus.com
Register here:   https://attendee.gotowebinar.com/register/8548769256865453057
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Title: All You Need To Know About modern nationwide central station operations and how to select the best central station for your needs
When: February 24, 2017 noon EST
Where: Your computer for power point, live video and call in on computer or phone
What will be covered: General discussion about what you should expect from your modern nationwide central station and how to select the best central station for your needs
Who should attend: Alarm company owners, general managers, sales managers, sales staff
Presented by: Morgan Hertel from Rapid Response MHertel@rrms.com
Register here:   https://attendee.gotowebinar.com/register/507826318172222465
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Title: All You Need To Know About Fire Alarm Systems and Taking Over Fire Alarm Systems
When: March 1, 2017 noon EST
Where: Your computer for power point, live video and call in on computer or phone
What will be covered: General discussion about issues to consider when installing, servicing or inspecting fire alarm and when taking over an existing system
Who should attend: Alarm company owners, general managers, sales managers, technician managers
Presented by: Jeff Zwirn JeffZwirn@alarmexpert.com
Register here:   https://attendee.gotowebinar.com/register/4756737271107996417
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Title: All You Need To Know About Standard Fire Protection All in One Agreement Covering Installation, Inspection, Service of Sprinkler System, Portable Extinguishers, Kitchen Hood, Smoke Detectors, Fire Pump
When: March 2, 2017 noon EST
Where: Your computer for power point, live video and call in on computer or phone
What will be covered: General discussion about the Standard Fire Protection All in One provisions including scope of work, liability limitations, insurance issues, indemnity issues, how to handle subscribers who won't sign or want you to sign their agreement. 
Who should attend: Alarm company owners, general managers, sales managers, sales staff
Presented by: Ken Kirschenbaum, Esq.
Register here:   https://attendee.gotowebinar.com/register/658147149875346945
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Title: All You Need To Know About Alarm Licensing and Contracts for DIY 
When: March 9, 2017 noon EST
Where: Your computer for power point, live video and call in on computer or phone
What will be covered: General discussion about licensing in the alarm industry for DYI. Different types of licenses, where you need them and how you get them. How and when to use License Holders or Qualifiers for your business and how to become a license holder for a company. Risks involved in not being licensed. Contract you will need for nationwide DIY monitoring agreements.
Who should attend: Alarm company owners, general managers, compliance managers and license holders.
Presented by: Ken Kirschenbaum, Esq.
Register here:   https://attendee.gotowebinar.com/register/2585168820901654273
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