KEN KIRSCHENBAUM, ESQ ALARM - SECURITY INDUSTRY LEGAL EMAIL NEWSLETTER / THE ALARM EXCHANGE You can read all of our articles on our website. Having trouble getting our emails? Change your spam controls and whitelist ken@kirschenbaumesq.com ****************************** Q&A does your contract require home office signature and when is it signed January 23, 2026 ********************** Q&A does your contract require home office signature and when is it signed *********************** Ken We require our home office to sign the customer contract and our procedure is to have it finally signed after we do the install and system is operational. Our procedure is itemized below. What do you think? anon *************************** Response *************************** The Q&A is below. I responded to it with the show Killing Eve in mind, in case you're wondering. My response is in bold. Q&A A: Sales guy signs here. Even with DocuSign, which is used most often, this is signed first then sent to the customer for signature. Good B: The customer signs second. Obviously required. Very Good C: After the job is finished, everything is checked (did we install it all? is RMR correct in billing? etc.) Bad D. then our office manager signs it and sends a fully executed copy to the customer (usually with any final invoice or RMR). Very Bad E. A paper original is filed in our locked file room. OK F. Is it necessary to continue this? No G. We always thought the contract was not fully executed without the final signature. It's not and that's the problem. You are doing the work before the contract is fully executed; fully binding. Get rid of the extra signature by home office. Train the sales people to price out the job and fill out the contract. Contract is executed by both sides, given to the customer [with 3 day notice for residential] and then you do the work H. Obviously, it's good to make that final check, but is the signature needed and copy sent to customer? Do the final check before the salesman signs the contract and asks the customer to sign I. Is it a problem if we continue to do it that way? (I would like to simplify) I think so J. Based on your earlier reply, I was going to "authorize" either the sales guy or the sales coordinator to sign after the customer signs. The customer would get a final digital copy with these two signatures. No more signatures required. thats ok K. We could then setup a final check system that does not involve any required signature to make the contract valid. your final check is too late once you have a fully executed and delivered contract. ********************** STANDARD FORMS Alarm / Security / Fire and related Agreements click here: www.alarmcontracts.com *************************** CONCIERGE LAWYER SERVICE PROGRAM FOR THE ALARM INDUSTRY - You can check out the program and sign up here: https://www.kirschenbaumesq.com/page/concierge or contact our Program Coordinator Stacy Spector, Esq at 516 747 6700 x 304. *********************** ALARM ARTICLES: You can always read our Articles on our website at ww.kirschenbaumesq.com/page/alarm-articles updated daily ******************** THE ALARM EXCHANGE - the alarm industries leading classified and business exchange - updated daily ************************* Wondering how much your alarm company is worth? Click here: https://www.kirschenbaumesq.com/page/what-is-my-alarm-company-worth ****************************** Getting on our Email List / Email Articles archived: Many of you are forwarding these emails to friends or asking that others be added to the list. Sign up for our daily newsletter here: Sign Up. You can read articles and order alarm contracts on our web site www.alarmcontracts.com Sign up for emails from our Mail Chimp service: http://eepurl.com/i-Opgw ************************** Ken Kirschenbaum,Esq Kirschenbaum & Kirschenbaum PC Attorneys at Law 200 Garden City Plaza Garden City, NY 11530 516 747 6700 x 301 ken@kirschenbaumesq.com www.KirschenbaumEsq.com
