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One Subscriber With Commercial And Residential Locations / Canceling 2g Subscriber / Billing Sub ACH Or cc Refused / See Webinar Announcements Below - Register Today - February 9, 2017


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Today's webinar - not too late to register:  Title: All You Need To Know About consumer alarm contracts  Today February 9, 2017 at noon EST  
Register Here:  https://attendee.gotowebinar.com/register/9083897168057308673
What will be covered: What makes consumer contracts different and compliance issues.
Who should attend: Alarm company owners, general managers, sales managers, sales staff
Presented by: Ken Kirschenbaum, Esq.
Register here:  https://attendee.gotowebinar.com/register/9083897168057308673
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ONE SUBSCRIBER WITH COMMERCIAL AND RESIDENTIAL LOCATIONS
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Ken
    I have an existing customer with a construction company and three different locations. One location being his home with a home office. All 3 locations have alarm and CCTV.  Should I have separate contracts for each location or one for all three. He pays for all three from the business.
PG
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RESPONSE
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    You certainly need to use the Residential All in One for the residence.  You should use the Commercial All in One for the commercial jobs and it would probably be easier to have a separate contract for each location, even if it is the same subscriber.  As far as accepting payment with one check, that's fine.
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CANCELING 2G SUBSCRIBER
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Ken
We’ve encountered a customer who is one of our final 2 accounts on a 2g radio.  We have made attempts to provide the new radio but the customer refuses to sign a new agreement.  He is currently going month to month and states he will not sign a new agreement.   I know you have addressed month to month issues before but was curious if there was anything specific for Texas as to process for cancelling someone who is month to month who will not allow us to upgrade the radio.  We know this 2 g will fail to operate soon.
Thank you,
JG
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RESPONSE
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    All you need do is give 30 day notice that you are not renewing the contract.  Nothing special in Texas for this cancellation.  
    We can make the question spicer by changing the facts.  Let's say you're in the middle of a 5 year agreement.  You know the 2g system is going to fail and your subscriber won't allow you to update.  In that case you can advise the subscriber that the system is going to be obsolete and since the subscriber won't allow an update you are canceling service.  
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BILLING SUB ACH OR CC REFUSED
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Ken
    Got a question.   One client is not interested in doing the ACH/CC automatic billing month-month.  He wants us to bill him every month with an invoice (lot’s of work for us).  We’re thinking of billing him in advance on an annual basis to ease the workload.  Thoughts?
Mahalo,
Mike
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RESPONSE
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    This is a business decision, not legal.  Though the contract we send you may include ACH and credit card spots you are not required to get that information to have an enforceable contract.  If you are a "mass" marketer with numerous installations and all your accounts are required to agree to ACH or credit card payment then you may not want to get involved with a handful of subscribers who aren't going to cooperate.  Also, you may be selling off your subscribers [now or in future] and your buyer may only be interested in accounts with automatic payment processing.  Automatic payment processing could also influence the multiple you may get on a sale.
PS - the alarm co decided to bill the sub annually, in advance.
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                                WEBINARS:  Sign up for any or all of the webinars that interest you.
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FREE Webinar Series "All You Need To Know About" alarm industry issues. 
Register for one or all.  Each presentation scheduled for half hour to hour.  Not recorded.

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Title: All You Need To Know About consumer alarm contracts
When: February 9, 2017 noon EST
Where: Your computer for power point, live video and call in on computer or phone
What will be covered: What makes consumer contracts different and compliance issues.
Who should attend: Alarm company owners, general managers, sales managers, sales staff
Presented by: Ken Kirschenbaum, Esq.
Register here:  https://attendee.gotowebinar.com/register/9083897168057308673
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Title: All You Need To Know About Automatic Renewal Provisions in Alarm Contracts
When: February 15, 2017 at noon EST
Where: Your computer for power point, live video and call in on computer or phone
What will be covered: The why, where and how of automatic renewal provisions in alarm contracts
Who should attend: Alarm company owners, general managers, sales managers, sales staff
Presented by: Ken Kirschenbaum, Esq.
Register here:    https://attendee.gotowebinar.com/register/3498770624606417921
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Title: All You Need To Know About Video Surveillance
When: February 16, 2017 at noon EST
Where: Your computer for power point, live video and call in on computer or phone
What will be covered: Discuss latest in video surveillance equipment and services
Who should attend: Alarm company owners, general managers, sales managers, video technicians
Presented by: Ari Erenthal, training manager for IPVM, the leading resource for independent news, reviews, and testing of cameras, VMS, NVRs, and more. (862) 414-3078 ari@ipvideomarket.info
Register here:  https://attendee.gotowebinar.com/register/6264618512556065793
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Title: All You Need To Know About Selecting the Right Broker to Sell Your Alarm Business
When: February 23, 2017 noon EST
Where: Your computer for power point, live video and call in on computer or phone
What will be covered: General discussion about finding the right broker to represent you on the sale of your alarm business
Who should attend: Alarm company owners
Presented by: Ron Davis and Steve Rubin from Davis Mergers and Acquisitions Group, the Graybeards rdavis@graybeardsus.com srubin@graybeardsus.com
Register here:   https://attendee.gotowebinar.com/register/8548769256865453057
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Title: All You Need To Know About modern nationwide central station operations and how to select the best central station for your needs
When: February 24, 2017 noon EST
Where: Your computer for power point, live video and call in on computer or phone
What will be covered: General discussion about what you should expect from your modern nationwide central station and how to select the best central station for your needs
Who should attend: Alarm company owners, general managers, sales managers, sales staff
Presented by: Morgan Hertel from Rapid Response MHertel@rrms.com
Register here:   https://attendee.gotowebinar.com/register/507826318172222465
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Title: All You Need To Know About Fire Alarm Systems and Taking Over Fire Alarm Systems
When: March 1, 2017 noon EST
Where: Your computer for power point, live video and call in on computer or phone
What will be covered: General discussion about issues to consider when installing, servicing or inspecting fire alarm and when taking over an existing system
Who should attend: Alarm company owners, general managers, sales managers, technician managers
Presented by: Jeff Zwirn JeffZwirn@alarmexpert.com
Register here:   https://attendee.gotowebinar.com/register/4756737271107996417
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Title: All You Need To Know About Standard Fire Protection All in One Agreement Covering Installation, Inspection, Service of Sprinkler System, Portable Extinguishers, Kitchen Hood, Smoke Detectors, Fire Pump
When: March 2, 2017 noon EST
Where: Your computer for power point, live video and call in on computer or phone
What will be covered: General discussion about the Standard Fire Protection All in One provisions including scope of work, liability limitations, insurance issues, indemnity issues, how to handle subscribers who won't sign or want you to sign their agreement. 
Who should attend: Alarm company owners, general managers, sales managers, sales staff
Presented by: Ken Kirschenbaum, Esq.
Register here:   https://attendee.gotowebinar.com/register/658147149875346945
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Title: All You Need To Know About Alarm Licensing and Contracts for DIY 
When: March 9, 2017 noon EST
Where: Your computer for power point, live video and call in on computer or phone
What will be covered: General discussion about licensing in the alarm industry for DYI. Different types of licenses, where you need them and how you get them. How and when to use License Holders or Qualifiers for your business and how to become a license holder for a company. Risks involved in not being licensed. Contract you will need for nationwide DIY monitoring agreements.
Who should attend: Alarm company owners, general managers, compliance managers and license holders.
Presented by: Ken Kirschenbaum, Esq.
Register here:   https://attendee.gotowebinar.com/register/2585168820901654273
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THE ALARM EXCHANGE

This area is reserved for alarm classifieds, alarm company announcements, solicitations, offers, etc. Those wishing to sell or buy; borrow or lend; dealer program or dealer; central stations; insurance brokers; business  brokers, insurance companies. Equipment to sell; looking for employees; subcontractors; mergers;

There is no charge to post a listing here.Include your contact information, phone, email and web site.  If you would like to submit a posting, please send an email to ken@kirschenbaumesq.com.  To create a reciprocal link to our website, click here.
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