ore On Sonitrol, Verification, Fines, Contract Suggestions

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Comment on Sonitrol
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Ken
   Comment on Sonitrol as verification from Oct 28 2014 article
   In response to Frank Harsche’s post regarding guard service, there is more than one way to open a door without breaking it or breaking in.
   The I-ACS hosted solution allows a sub or central station to remotely open the door, while watching a live video of who is there and going in. It’s a lot cheaper than guard service here also. I am not against guard response. We use it ourselves for certain clients.    However, in NY it’s a bit too costly for most subs, particularly when there are much less expensive alternatives.
Mitch Cohen
Bric Security
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Sonitrol responds
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Ken
   For those of you who live with motion sensors I would guess that a guard is the only option. For those customers I am sorry that they are being protected by such antiquated security systems. A guard can not be every where all the time and they cost more money.
Sonitrol is a system that does not have false alarms if it does cause false alarms and the customer is fined we pay the false alarm fines and we put it in writing in over 25 years we have written one check for a false alarm fine.
   Sonitrol also does not miss break-ins as we guarantee that we will detect a break in or pay up to $10,000.00 in losses.
Again I guess for those of you who work in the dark ages of motion sensors a guard is your only solution.
   When Sonitrol calls a client and tells them they are being broken into that customer flies out of bed and runs down to his building they don't complain they know its the real thing. And with over 171,400 documented apprehensions I think I know of what I speak
Kyle D Chadwick
Sonitrol of Central New Jersey Inc
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Response
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We won't hold you to the $10K and I am guessing you speak for your company only.
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contract suggestions
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Ken,
   Seems there is an “opportunity” for you to create some new contract forms. The reason is apparently lots of these fine folks (dealers) don’t have the experience or background to know what to do when the proverbial you know what hits the fan. One example is as “Corporate America” does and that is to provide ADDENDUMS to contracts. Addendums like (Third Party) Guards Services, Added/Deleted/Change of Protection, and in fact an additional (new) contract of “Recommended” but refused protection. An example is “UL and Graded” security protection. This would surely answer the Roger Score and Kyle Chadwick issues.
   What’dya think?
    Oh, those dealers that want “prevailing Wage work” unfortunately (as I describe them) are: If you can’t run with the big dogs, stay on the porch.” Sorry Ken, but if you don’t have (again) experience and background to do this type of work….don’t, unless you get to joining the state and local associations and ASIS programs and learn how to do that type of work.
Marty Winger
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Response
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   The Standard All in One agreements cover all the bases. If the contract doesn't insulate the alarm co then it probably deserves to pay.
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more on fines
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Ken.. sorry to make this string so long.
   Jon Sargent of SIAC made this comment in the 10/25/14 Newsletter, following his summary of events that led to the court tested VR and SR provisions in the current Fontana CA ordinance.
…. “We gave him {new police chief} the verified response ordinance as he requested”
This pompous, arrogant, position is a good example of why law enforcement does not like to see SIAC as a negotiating partner. Such hostile self-serving representation has diluted industry credibility.
   Also, we are still awaiting the SIAC position about the court saying, “ …. you cannot fine an alarm company for false alarms that they did not cause, through their non-wrongful conduct”. Doesn’t that also apply to alarm owners for false alarms that they did not cause, through their non-wrongful conduct..? We believe SIAC should provide a public position on this critical matter that is an integral part of the “SIAC Model Ordinance”. This matter alone could shatter the Model Ordinance, with nasty un-intended consequences for all the participants. It could be one reason some munis let fines go uncollected; and for the renewed interest in alternative solutions.
We believe SIAC leadership needs better guidance from the Board, focused on the best interests of the industry, not just the interests of the weakest among us.
Lee Jones
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Response
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   I am not in favor or fines against alarm companies for alarms characterized as false alarm. These are end user issues.
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More On Sonitrol / Verification / Fines / Contract Suggestions - November 5, 2014