more on signals traveling outside USA / reporting trouble signals / Contract sale ends in 2 days January 10, 2024

KEN KIRSCHENBAUM, ESQ
ALARM - SECURITY INDUSTRY LEGAL EMAIL NEWSLETTER / THE ALARM EXCHANGE
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more on signals traveling outside USA / reporting trouble signals / Contract sale ends in 2 days
January 10, 2024

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More on signals traveling outside USA

Ken
          On the issue with a specific manufactured transmitter sending the signals to the central station via the world instead of just in the U.S., who cares?   If the complaining person has issue with it, then do not use that product.   Does anyone know today the paths that signals are sent and go through before arriving at their destination at any time and if they change for time to time based upon factors such as traffic?   If it gets there properly and timely it should not matter but I am sure that others will not agree here.   If the approval and listing agencies have accepted it, what difference does it make?
          Now on that manufacturer who stepped in to comment that only U.S. pathways are used with their product, how can they be sure at any time that is so?   Since they have a problem with out of the country services and products, can they officially state that their product that does the same thing is made and assembled fully in the U.S.?   I can bet that some part of it if not all, is made out of the country.
          So, I challenge that person to reply and either confirm or deny such instead of using this platform to knock the completion and promoted theirs.   In the latest industry news the reoccurring revenue generated from it has become a mainstay of their income so let’s see if there is a response or not!
Your truly,
Same Old Song with a different tune!

Response

          I believe the issue is whether the signals are traveling outside the USA. Of course one would assume that it might make a difference where the signals travel from and to; it might affect reliability and I think that is the concern, along with intentional interference or hacking.  It seems like telephone voice data and text or email signals seem to take no longer if coming  from next  door or across the  globe, but  I don’t know  that to be the case and I certainly don’t know if signals traveling around the world are more susceptible to interference or hacking.
          This is a legitimate issue for the alarm industry and its customers.  Promoting products and services on this forum is also permitted as long as there is an educational [or entertaining] component.

Reporting trouble signals

Ken
          I do not understand why these so called professions who commented with an alphabet list of certifications after their names and the central stations that did too, did not ask the following in order to of draw educated conclusions before commenting.
          First, on the low battery signals issue as to the central station notice of whether or not to acknowledge or act upon.   Who is the central station?   Have that person who complained name them.   After so, contact that central station and ask them why that notice was issued and if it was just to that alarm company or is a new overall policy that is for all monitored accounts or just specific ones or types.   Maybe it just applies to that firm due to excessive signals that they did nothing to resolve and that have become abusive.   Next, if it is across the board, why did that central station not just bill those alarm firms involved with excessive signals?   By doing so I am sure they would resolve many of them.
          No one asked why this problem is even happening as to be justified or not.   If justified, was the problem resolved with those particular customers such as changing the battery if they were bad, and if not why was it not repaired?   Maybe there was even good reasons that it is happening so therefore the signals were justified in being sent.   Was that ever considered?
          This would be an intelligent way to address the complaining firm who start this whole conversation and everyone jump in to agree with him.   To post that without all the facts just lead to a whole bunch of nonsense responses and that is exactly what was received.
Same Old Song with a different tune!
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Response
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          Well thanks for another nonsense response.  The issue isn’t who the central station is [because it could be many] or who the dealer is [even more than many].  The issue is, do trouble signals need to be reported.
          I did receive one educated and informative response but unfortunately it only sent images of UL and NFPA regulations which I don’t copy to these emails.
          There are standards in the alarm industry for reporting trouble signals.  There are training procedures for reporting trouble signals.  There are expectations for reporting trouble signals, and that is perhaps the most significant issue; why, because expectations are most certainly going to change after a loss.  When there are no losses [or missed subscriber activated test signals] subscribers don’t really care if the alarm is working or not.  But just watch what happens after a loss; then subscribers and their lawyers or insurance carriers focus on the alarm and wonder why it didn’t “prevent” the loss.
          Unreported trouble signals have generated more than a few lawsuits against alarm companies.
          It’s important to comply with industry standards.  It’s also important to meet subscriber expectations and that is best managed by providing subscribers with clear guidelines on how signals will be responded to.  Reporting trouble signals is required for fire alarms, UL certified systems and a very good idea for other alarms.  Better to err on the side of annoying subscribers than missing a signal.
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Ken Kirschenbaum,Esq
Kirschenbaum & Kirschenbaum PC
Attorneys at Law
200 Garden City Plaza
Garden City, NY 11530
516 747 6700 x 301
ken@kirschenbaumesq.com
www.KirschenbaumEsq.com