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More On Phone Company / Employment Agreement Question / Holding Sub To Contract - November 2, 2016

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MORE ON PHONE COMPANY FROM OCTOBER 28 2016 ARTICLE
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Ken,
    I had a typical situation regarding a cable provider in a residence.  My customer changed from copper to a cable modem provided dial tone.  When the cable installer left the weekly alarm test did not come through.  Long story short, the cable provider told the customer that their technicians were not allowed to touch, nor could they fix any issue regarding the alarm system phone connections.  They actually told my customer to have their alarm company fix the problem, send them a bill, and they (the cable company) would reimburse my customer for the cost of the service call.
    I guess the good news is that at least we as alarm installers will know the problem will be fixed CORRECTLY.
Robert E. Klein
RK Electronic Services
Monroe, CT 
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Ken
    Glad to hear you are looking towards a good resolution to your phone issue.
    By the way. IP GSM is a better solution. Have your alarm company quote this as a BACKUP to phone line.  The GSM will let you know HOW OFTEN and for HOW LONG your phone goes out.
    You can never have too many communications channels.....
 From under the rain drops,
 Joel
FBN
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EMPLOYMENT AGREEMENT QUESTION
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Ken
    I have a question in regards to the employment agreement K&K created for us. Do we need to have a new employment agreement signed every time we give an employee who has an existing employment agreement a raise or can we just use a rider?
Thank you,
Jennifer Roertgen, HR Director, Corporate Secretary
Briscoe Protection
NY
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RESPONSE
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    The Employment Agreement only needs to be signed once.  When you give an increase, change compensation or benefits, all you need to do is document that change and attach it to the existing Employment Agreement.
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HOLDING SUB TO CONTRACT
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Ken
    We have a customer that we are providing monitoring services for their fire alarm and they want to cancel the monitoring because they do not like our service and related charges.  Can we hold them to the full term of the agreement?  We use your Standard Form Agreement.
Thanks
Jay
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RESPONSE
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    They want to cancel monitoring because they don't like your "repair" service or your "monitoring" service?  It's easy for me to say "sue the bastard" but if you think the sub has a legitimate gripe then you may want to consider the possible consequences of a lawsuit.  The sub may dig in and fight.  If the sub can establish that your services are not in compliance with the your contractual duties then you would be in breach, entitling the sub to cancel.  The Standard Form Agreements do make it difficult for the sub to get out of the contract, but it's not impossible.  Your obligation is to provide the services you include in your contract and if you don't perform sub can terminate.
    Not liking probably isn't enough to get out of the contract.  And, if you're ready, willing and able to perform your obligations then you will be able to hold the sub to the contract.  Document your service calls.
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