KEN KIRSCHENBAUM, ESQ ALARM - SECURITY INDUSTRY LEGAL EMAIL NEWSLETTER / THE ALARM EXCHANGE You can read all of our articles on our website. Having trouble getting our emails? Change your spam controls and whitelist ken@kirschenbaumesq.com ****************************** more on Manufacturer getting into monitoring October 7, 2025 ******************** more on Manufacturer getting into monitoring from article on September 18, 2025 ********************* Ken, When faced with the manufacturer asking for information about the customer I would always give our company's phone number, email address, and billing address. No customer information was given to the manufacturer. If a contact person was needed on the application I put the name "Ralph". If the job was sold I would update to the customer's information. I never had problem doing this and never informed the manufacturer that this was my procedure. Robert K. Rosen Retired (55+ years in the business) ******************** Response ******************** That might have worked while you were in business but technology and services have evolved so that end users are in direct contact with manufacturers. Sometimes the end user system is directed through manufacturer's receivers before a signal or data makes its way to the end user who is self monitoring, or the central station who is professionally monitoring. Manufacturers may require customer information so they know where the signals are originating from or who is permitted access to the data or who is permitted to provide data entry or modification. Some manufacturers insist on end user information and insist on having direct relations, including invoicing and collecting for the services as well as changes to signal response. The point is that if you, the dealer, decide to use certain equipment and certain services, you need to be careful to understand your relationship with the manufacturer. I guess it's the same issue with a Dealer Program or even a central station relationship. Consider a camera manufacturer who requires its cameras work only through the manufacturer's portal and the manufacturer provides the equipment and the monitoring services. Whether the Dealer who sells and installs the system owns the customer or the manufacturer owns the customer may not be clear. If the "dealer agreement" terminates who owns the customer and will the cameras work if the Dealer is no longer in contractual relationship with the manufacturer [or Dealer Program]? If you don't like the answers, then why get started with this manufacturer or vendor in the first place? I understand brand loyalty, relationship loyalty, general laziness to make changes and often the cost of making changes, but not selling your soul to the devil or getting into a deal that you know you don't like. Can it be that some manufacturers or dealer programs are so great that its worth putting up with all the terms and conditions and risks? You tell me. ******************** STANDARD FORM AGREEMENTS: To order up to date Standard Form Alarm / Security / Fire and related Agreements click here: www.alarmcontracts.com *************************** CONCIERGE LAWYER SERVICE PROGRAM FOR THE ALARM INDUSTRY - You can check out the program and sign up here: https://www.kirschenbaumesq.com/page/concierge or contact our Program Coordinator Stacy Spector, Esq at 516 747 6700 x 304. *********************** WEBINARS: https://www.kirschenbaumesq.com/page/alarm-webinars *********************** ALARM ARTICLES: You can always read our Articles on our website at www.kirschenbaumesq.com/page/alarm-articles updated daily ******************** Wondering how much your alarm company is worth? Click here: https://www.kirschenbaumesq.com/page/what-is-my-alarm-company-worth *********************** THE ALARM EXCHANGE - the alarm industries leading classified and business exchange - updated daily ************************* PODCASTS: https://podcasts.apple.com/us/podcast/ken-kirschenbaum-presents/id1794851477 ************************* Getting on our email list / Articles archived: Many of you are forwarding these emails to friends or asking that others be added to the list. Sign up for our daily newsletter here: Sign Up. ************************** Ken Kirschenbaum,Esq Kirschenbaum & Kirschenbaum PC Attorneys at Law 200 Garden City Plaza Garden City, NY 11530 516 747 6700 x 301 ken@kirschenbaumesq.com www.KirschenbaumEsq.com
