KEN KIRSCHENBAUM, ESQ ALARM - SECURITY INDUSTRY LEGAL EMAIL NEWSLETTER / THE ALARM EXCHANGE You can read all of our articles on our website. Having trouble getting our emails? Change your spam controls and white list ken@kirschenbaumesq.com ****************************** More on complying with legal process and feeling sorry for subscriber June 12, 2021 ******************* More on complying with legal process and feeling sorry for subscriber ******************* Ken We have several clients with cameras in their business. It seems that 2-3 times a month we get called by customer to go to their site to record on a thumb drive the incident from the alley about some other situation or break in to our customer. For our customer’s break in, I would definitely charge the customer for the time for Tech to be at site and the thumb drive. But what do we do when police/or agency asks for Video for something that is not related to our customer but his cameras could have seen the incident? And police want a video copy? I feel bad for the customer too, but who pays for our employees’ time? Am I supposed to charge my customer or whom? I would appreciate a little bit of input on this. Wondering what other Alarm Companies/ Surveillance are doing. Thanks AC ********************** Response ********************** Well, I’m not sure I can help you with your feelings; feeling sorry for your subscriber. You are not compelled to charge the subscriber for your time making thumb drives. Maybe you should train your subscriber to make the thumb drive. Maybe you should have sold your subscriber Video Monitoring service so that the central station could store and retrieve the data, or your subscriber could access a portal and retrieve the data itself. Your subscriber could also remove outside video [and audio] so that only interior space is recorded. Your subscriber could also set up its NVR to over-record every 24 hours, or more frequently. It’s not your responsibility to make a site visit and prepare flash drives or explain the data. The All in One Agreement makes it clear that you will charge your subscriber for this service and the amount to be charged is specified. If you get enough of this you’ll be feeling sorry for yourself if you don’t get with the program as specified in the contract with your subscriber. ******************* ISC schedule ***************** I’ll be at ISC in July and we are now scheduling private meetings and participation in round table discussions, topics and guest speakers TBA. Time for private meetings are limited so please reach out to Stacy Spector, Esq at 516 987 8428 or SSpector@Kirschenbaumesq.com. Concierge Clients with appointments are all set. ****************** To order up to dateStandard Form Alarm / Security / Fire and related Agreements, click here: www.alarmcontracts.com ************************* CONCIERGE LAWYER SERVICE PROGRAM FOR THE ALARM INDUSTRY You can check out the program and sign up here: https://www.kirschenbaumesq.com/page/concierge or contact our Program Coordinator Stacy Spector, Esq at 516 747 6700 x 304. *********************** NOTICE: You can always read our Articles on our website at ww.kirschenbaumesq.com/page/alarm-articles *********************** THE ALARM EXCHANGE
This area is reserved for alarm classifieds, alarm company announcements, solicitations, offers, etc. There is no charge to post a listing here.Include your contact information, phone, email and web site. If you would like to submit a post, please send an email to ken@kirschenbaumesq.com. To create a reciprocal link to our website, click here. ************************************************ Getting on our Email List / Email Articles archived: Many of you are forwarding these emails to friends or asking that others be added to the list. Sign up for our daily newsletter here: Sign Up. You can read articles and order alarm contracts on our web site www.alarmcontracts.com ************************** Ken Kirschenbaum,Esq Kirschenbaum & Kirschenbaum PC Attorneys at Law 200 Garden City Plaza Garden City, NY 11530 516 747 6700 x 301 ken@kirschenbaumesq.com www.KirschenbaumEsq.com
