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more on central station operations and the future February 3, 2018

KEN KIRSCHENBAUM, ESQ
ALARM - SECURITY INDUSTRY LEGAL EMAIL NEWSLETTER / THE ALARM EXCHANGE
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more on central station operations and the future
February 3, 2018
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more on central station operations and the future - comments on the January 22, 2018 article
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Ken
    I thank Morgan Hertel of Rapid Response for his insights expressed in this January 22, 2018 comments.   While there are common industry concerns (like signaling), Morgan correctly notes a need for a holistic understanding of how to maximize up-time. SGS chose to partner with stages customers because of the simple truth - they are equipped to do a better job than SGS (or any cloud platform provider – including manufacturers).
    The stages platform certainly takes a different approach that begins with an exceptional focus on reliability and concludes with tools for professional management unavailable from any other software vendor. I encourage comparison of the choices available from any other vendor. Nonetheless, tools need implementation and support to be valuable.
    Three points to highlight the issues:

    SGS understood from inception, the real secret sauce comes from our customers breadth and depth.  Maximizing up-time starts with a wealth of experience, is supplemented with fit-for-purpose technology, and managed with a depth of professional staff.  Rapid Response - and all SGS customers - provide the combination of resources to deliver best-in-class service outcomes.  Thanks Morgan for your passion!  
    And Ken's comments in his Response in the January 22, 2018 article are right on!  Manufacturers have been staking out simple services to deliver that can be executed without investment in people.  Expect more of the same for video and IoT. 
    What the monitoring industry needs is creating a compelling value by expanding service concepts.  Expect that 50% of wholesale recurring revenue in 2023 (5 years hence) will come from sources that are nascent today. 
Hank Goldberg
SGS Stages
www.secglobe.net
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Ken Kirschenbaum,Esq
Kirschenbaum & Kirschenbaum PC
Attorneys at Law
200 Garden City Plaza
Garden City, NY 11530
516 747 6700 x 301
ken@kirschenbaumesq.com
516 747 6700
www.KirschenbaumEsq.com