KEN KIRSCHENBAUM, ESQ ALARM - SECURITY INDUSTRY LEGAL EMAIL NEWSLETTER / THE ALARM EXCHANGE You can read all of our articles on our website. Having trouble getting our emails? Change your spam controls and white list ken@kirschenbaumesq.com ****************************** More comments on techs having access to customer cameras May 31, 2021 ******************** More comments on techs having access to customer cameras from article on May 15, 2021 ********************* Ken When it comes to remote access to camera systems, perhaps we are missing a potential revenue source. Security systems have a hierarchy of passcodes and passwords inherent in the installation, service, and use of the system. This has naturally grown from the beginning of the industry. There are buffers and logs, a variety of ways for security systems to offer flexibility while logging an audit trail. Video recording has not arrived there yet. A single, often shared, code gets you in the recorder and often getting to the recorder remotely itself is equally simple; with no log. But, solving a problem remotely is to the advantage of both tech provider and customer. It can happen ‘now’ and customers like that. It resolves several hours of labor sorting, scheduling, and a site visit. Some systems and some customers would pay a reasonable fee for this ability to quickly service some issues while others might generate a lawsuit if they understood the servicing company was doing it or even if they just could do it without them, the purchaser, knowing it was happening. So it seems we should sort the two customers, add a potential revenue stream, and cover our liabilities. An (inexpensive) add-on Rider or Addendum from our favorite industry attorney might help get us there. Thanks for all you do in helping us. Zeke Comtec Oklahoma ***************** Ken Every time that I have hired an employee I have issued a company cell phone and a company tablet with that there is the policy that if you use or give out your personal phone number you are fired on the spot Couple of reasons for this: Reason number one is all calls are recorded where I can make sure that the employee is representing our company as they should. If you’re using I Kirschenbaum employment that as you should be there is already provisions in the employment agreement That will protect you as an employer from listening to those phone calls reading emails etc. Reason number two is with the push of a button I can completely shut down the phone we use Apple iPhones I attached to an Apple business manager account so before we let them know that they are being terminated we push one button on the portal and locks the phone locks the tablet so they do not have access to any of the contacts they can’t make any phone calls the whole system goes dead immediately. The only thing that it shows is a message that this device is owned by “company name” Please call” Office number” if found It’s a very clean disconnect once we get it back we can unlock it and pick up where they left off or if we can’t get back we can remotely wipe the device and make it permanently unusable Either way we maintain full control. All it takes is one rouge employee. Being that we are a security company we focus on internal security as well as securing our customers we operate from zero trust and need to know basis. So when you do get that one employee that tries to leave they can’t take your entire customer list and start their own business because they were never provided it. Don’t get me wrong I love kens contracts and I’m sure he would make them wish that they never considered it but in my mind an ounce of prevention is worth a pound of cure and by maintaining control I don’t have to spend thousands in litigation. One more thing, if you don’t maintain control of the phone number you stand to lose all of the footwork that they put in every business card that was handed out every flyer every ad etc. I strongly recommend every business owner to maintain control of the phone numbers that their employees are handing out if you don’t and an employee leaves you’ve got one hell of a mess on your hands Anthony Vanhorn The Security Guy P.O. Box 641 Gleason TN ********************** Response ********************** The All in One agreements cover camera and any RMR monitoring service related to cameras. If all you do is cameras then you could get the camera specific contract; otherwise, use the All in One for commercial or residential customers. ********************** To order up to dateStandard Form Alarm / Security / Fire and related Agreements, click here: www.alarmcontracts.com ************************* CONCIERGE LAWYER SERVICE PROGRAM FOR THE ALARM INDUSTRY You can check out the program and sign up here: https://www.kirschenbaumesq.com/page/concierge or contact our Program Coordinator Stacy Spector, Esq at 516 747 6700 x 304. *********************** NOTICE: You can always read our Articles on our website at ww.kirschenbaumesq.com/page/alarm-articles *********************** THE ALARM EXCHANGE
This area is reserved for alarm classifieds, alarm company announcements, solicitations, offers, etc. There is no charge to post a listing here.Include your contact information, phone, email and web site. If you would like to submit a post, please send an email to ken@kirschenbaumesq.com. To create a reciprocal link to our website, click here. ************************************************ Getting on our Email List / Email Articles archived: Many of you are forwarding these emails to friends or asking that others be added to the list. Sign up for our daily newsletter here: Sign Up. You can read articles and order alarm contracts on our web site www.alarmcontracts.com ************************** Ken Kirschenbaum,Esq Kirschenbaum & Kirschenbaum PC Attorneys at Law 200 Garden City Plaza Garden City, NY 11530 516 747 6700 x 301 ken@kirschenbaumesq.com www.KirschenbaumEsq.com
