Intruder Alert and Panic Alarm Systems
January 10, 2013
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Question
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Ken
Please tell me what your experience is on Intruder Alert systems? Do you have a contract that specifies this type of system or do you deem them a standard Panic Alarm system? I would like to get insight into this area so I can have sound advice to navigate my company forward. As you know with the shootings in Sandy Hook Elementary, we are being asked for some Standard Operating Procedures that our company adheres to when dispatching and responding to these types of crises. Not to mention how to design the systems and where the dispatched agency fits into the plan.
Any feedback would be greatly appreciated.
Michael Culmer, President
Hue & Cry, Inc.
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Answer
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You are treating the intruder alert system as synonymous with panic alarms. The main characteristic is that the alarm is activated manually, usually by pressing a button. Unlike an intrusion alarm system, which is automated, the panic alarm is initiated by a person. The significance is that panic alarms are considered more reliable and receive priority from both central stations and police responders. Alarm verification is not necessary or appropriate [and I don't know if required in any jurisdictions]. Because of the serious nature of the panic alarm signal some jurisdictions have specific installation specifications for panic alarms. For example, the panic button can't be pressed like a door bell.
When offering panic alarms you should ascertain the installation requirements in your jurisdiction as well as the police response policy. Also make sure that you know your central station's policy on dispatch and priority of handling calls. Remember, as the dealer / installer you are the one offering the system and service to the subscriber; you need to know what that service actually is and accomplishes.
There should be no special liability that attaches to the panic alarm systems as long as your contract clearly spells out the service and has all of the usual protective provisions. Neither your contract nor your promotional material should make representations or promises that you have not confirmed to be the operating procedure of your central station and the responding police authorities.
Panic alarms can be sold, installed, monitored and serviced using the All in One, or the separate Sales, Service and Monitoring Contracts. Don't confuse intruder alert, or panic alarms with Personal Emergency Response Systems, [PERS} which are often referred to as medical alert services. There is a separate contract for PERS and there needs to be, so make sure you have it before you offer PERS.