KEN KIRSCHENBAUM, ESQ ALARM - SECURITY INDUSTRY LEGAL EMAIL NEWSLETTER / THE ALARM EXCHANGE You can read all of our articles on our website. Having trouble getting our emails? Change your spam controls and white list ken@kirschenbaumesq.com ****************************** Follow up on 3G shutdown / cellular bounce issues / ISC meetings March 15, 2022 ***************************** ISC meetings ***************************** I am planning on attending ISC and have availability for private meetings. To schedule a free half hour meeting please make arrangements with Stacy Spector,Esq at 516 987 8428 or SSpector@Kirschenbaumesq.com **************************** Follow up on 3G shutdown ***************************** Ken, If a company started the process early enough, there should never be a reason for a customer to be unaware of the pending shutdown. This includes the AT&T shutdown scheduled now for Feb 22, or the Verizon planned shutdown later this year. We started this communication and replacement process years ago, and have replaced all but a few customers that have not responded. This communication included emails to those we had an email on file, multiple letters sent to the protected address and the billing address, and multiple phone calls with message left, if customer had capability of leaving a message. For our MPERS customers, when there was no response to the above, we called and spoke with or left messages with their call list of family, friends or neighbors to let them know that the device would no longer function after the Feb 22nd date (if AT&T). We documented each and every action on the customer account. All our customers are set up for automatic test, and we already had a process in place for notifying customer of failure to test. If published, please list us as Anonymous ****************************** Ken The article does indicate that it will not help with voice, but will work with data communicators. We ended up with about 300 (of 17,000) cell communicator customers that have not been changed out by the deadline. Either due to non-response from customers, or lack of available equipment to change out systems. None of those customers have failed since yesterday’s deadline. We pinged several customers systems and they are still communicating after yesterday’s deadline. So we are assuming that the T-Mobile roaming partnership is working for these customers. Atlanta has a strong T-Mobile network, so it is possible we will have all remaining customers viable through June. There is no guarantee that all systems will be protected under this agreement. Some may not have option of T-Mobile service in their area. AT&T must have had this in the works, but waited until the last moment to alert anyone. Provides some breathing room for the industry. anon ***************************** Ken, Would have been nice to have such a clear and concise summary document, like the one attached above, available for dealers ahead of the 22nd sunset date. Would have saved a lot of confusion with customer communication and expectations of what would happen on the scheduled sunset date. And certainly would have kept us from making a mis-call on the T-Mobile roaming situation. Many dealers, like ourselves, have been communicating with our customers for years that they cannot expect service past the scheduled sunset date of February 22nd. That date has come and gone, and we have had zero radio failures of the remaining 300 radios (of 17,000 original number of radios) not yet replaced. So these still active customers, without a radio replacement, either understand that the deadline was a soft deadline, not a hard one, or they think we were disingenuous about the date. We continue to replace radios, and will finish the AT&T portion in the next three weeks. We have made so much progress on the Verizon deadline, unless there is a significant issue with radio inventory, we will finish months ahead of that scheduled sunset date. anon ***************************** Ken I know this is a tricky question but, has AT&T advised what if any cities the older 3/4G will still work in for the near future? Anonymous ******************************** Ken "waiting to the last minute after getting almost 2 years of advance notice is not a smart practice." 2 years alright. 2 years of Covid and backordered radios. We've upgraded 75% even with those setbacks, but the remaining 25% are just now starting to show interest in getting it done because it's been on the news lately and we've offered the upgrade for free all along so it wasn't money that held them back. It's the customers that waited until the last minute. Gary **************************** Ken Further confusion in the whole ‘Sunset’ mess: A well inform source from the criminal justice system told me that certain courts are freaked out with the fact that a number of criminal ankle bracelets that are out there on criminals that have been released from jail rely on the 3G cell network . With that said, criminals may get a ‘win-win’ here if their ankle bracelets fail to track them & they burglarize a premise that relies on a 3G alarm radio that fails to function they’ll be able to get away Scott free with whatever goodies they steal!! Any thoughts or input on this out there? Danny *********************** Ken "waiting to the last minute after getting almost 2 years of advance notice is not a smart practice" This was not a fair statement as some of us are on platforms such as alarm.com that can't get 4G radios because of the supply chain disruption. We've been waiting 18 months for 4G radios and our Verizon wait has so far paid off.....Our distributor has over 25,000 on backorder and they are a small distributor compared to ADI. LAN modules are available and we have been switching some to that if we can but the customer loses the capabilities that they had with the smartphone app. anon ******************************** Cell bounce issue ******************************** Ken is anyone having issues with cellbounce .i have visited customers locations with operating and communicating systems .tried installing the cellbounce and then the panel reads com failure 103.. but the panel was normal prior to the attempted cellbounce install.then it won't install no matter what we do anon ************************************** To order up to date Standard Form Alarm / Security / Fire and related Agreements click here: www.alarmcontracts.com *************************** CONCIERGE LAWYER SERVICE PROGRAM FOR THE ALARM INDUSTRY - You can check out the program and sign up here: https://www.kirschenbaumesq.com/page/concierge or contact our Program Coordinator Stacy Spector, Esq at 516 747 6700 x 304. *********************** ALARM ARTICLES: You can always read our Articles on our website at ww.kirschenbaumesq.com/page/alarm-articles updated daily ******************** THE ALARM EXCHANGE - the alarm industries leading classified and business exchange - updated daily ************************* Wondering how much your alarm company is worth? Click here: https://www.kirschenbaumesq.com/page/what-is-my-alarm-company-worth ****************************** Getting on our Email List / Email Articles archived: Many of you are forwarding these emails to friends or asking that others be added to the list. Sign up for our daily newsletter here: Sign Up. You can read articles and order alarm contracts on our web site www.alarmcontracts.com ************************** Ken Kirschenbaum,Esq Kirschenbaum & Kirschenbaum PC Attorneys at Law 200 Garden City Plaza Garden City, NY 11530 516 747 6700 x 301 ken@kirschenbaumesq.com www.KirschenbaumEsq.com
