Fire All in One - Removing Panel / Comments on Horror Stories /  

Comment on Using Small Claims Courts  /

Follow Up On Phone Line Outage

 May 9, 2013

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Question

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Ken,

    I thank you, appreciate and look forward the emails from you.  Lots of wisdom can be obtained from them.

    I currently use your Fire Alarm All in One.  I had a client switch to another alarm company for monitoring. I have

 currently sent to collections. I thought that i was going to be able to remove the dialer board from the

 panel but was not able to because the fire alarm all in  one doesn't have anything that states we own programming or communicator?

    Is this something that you have addressed before?   Is this being addressed in new fire alarm all in one?

 Thank you  for your time

 GP

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Answer

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    The latest up to date Fire All in One makes it clear that the alarm company owns all of the programming of the fire alarm system, and upon termination of the contract, either through expiration or default, the alarm company can default the panel.  The contract also advises the subscriber that the programming is copyrighted.  

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comments on horror stories [which I appreciate]

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Ken,

    This was almost a horror story..

    Customer wanted alarm and cameras installed in an old bar/building. During our conversation, part of the room loses power, but not the whole room. Customer said he has electrical problems with building, but orders alarm and camera equipment anyway. 2 days before install, building burns to the ground due to electrical wiring faults.

 Best job I never did. 

JJ in Iowa

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Take her toilets seats.....lol.  That made Me laugh. 

Security By Design

Heidi Nieman. Owner

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"BTY, if she lets you into the house, take her toilet seats when you leave.”  Hilarious!!!  I accidentally spit on my computer monitor from spontaneous laughter when I read that.

Thanks,

Kyle

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I nearly fell out of my chair laughing at "take her toilet seats when you leave!"

David

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comment on using small claims courts

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    Comment re Small Claims Court comment---

    At least in NY, few small claims matters are decided by actual judges.  Because the volume of cases is so high, volunteer attorneys hear these cases.  Therefore, I am always skeptical about the legal rationale underlying their decisions.  In most cases, the standard appears to be: Why should the innocent plaintiff suffer?  One of my favorite law school phrases but I did not hear it in contracts law.  It was the the mantra of my torts professor!  This is a principle of equity which should not be applied to contract questions.  I agree that if your salesperson verbally translates a document written in English into a foreign language, the purchaser could easily claim a misinterpretation.   That is the beauty of a bilingual contract.  The Spanish version speaks for itself.  The document is the final integration, in legalese, of the agreement between the parties such that any verbal discussion is immaterial.

    What the courts look at these days is whether the terms were presented to the purchaser in a way that he could read and understand, preferably without the intervention of a third party whose literacy and capability to explain might be less than optimal.  This underlies the movement toward bilingual or "native tongue" contracts.

Judge Ruth Kraft

Kirschenbaum & Kirschenbaum

Employment and Labor Department

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Follow up on phone line outage from May 7, 2013 article

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Ken;

The code for fire is specific when it comes to Fire alarm monitoring and phone line supervision.

Please see http://sfm.dps.louisiana.gov/doc/pr/prfa_operational-procedure-info.pdf

Failure to comply can have serious severe consequences under local fire ordinances that you can address.

Mark S. Fischer

 

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