Defective Honeywell equipment for the asking / Comment on what virus has done to your business / NICET complaint May 4, 2020
Homepage > Alarm & Security Law > Alarm Articles > Defective Honeywell equipment for the asking / Comment on what virus has done to your business / NICET complaint May 4, 2020
KEN KIRSCHENBAUM, ESQ ALARM - SECURITY INDUSTRY LEGAL EMAIL NEWSLETTER / THE ALARM EXCHANGE You can read all of our articles on our website. Having trouble getting our emails? Change your spam controls and white list ken@kirschenbaumesq.com ************************************ Defective Honeywell equipment for the asking / Comment on what virus has done to your business / NICET complaint May 4, 2020 ******************** Defective Honeywell equipment for the asking ******************** Ken I have Honeywell Motion Detectors not working the wireless motion detector went to sleep and the control panel did not detect it as a malfunction. I followed all proper procedures in trip the motion detector and no detection occurred. I still have it if anyone is interested in troubleshooting it. All Secure USA Joseph LoRe joelore1@aol.com ********************* Comments on what virus has done to your business from April 29, 2020 article ******************** Ken It delayed our annual UL inspection. That was nice. anon in SC ******************** Ken Your April 29 2020 Newsletter asked for more observations… We believe the overlap of Covid-19 with the exposure of SimpliSafe deceptive advertising, will also expose traditional “warts” that can quickly change the profile of RMR related to the Alarm Security Industry. We offer wide range of things-to-think-about. Problems: ~ Municipalities alerting citizens of slow or no police response to calls from private monitoring firms, unless verified emergency. ~ Skilled employees in all departments are idol, causing distasteful furlough/termination. ~ Most RMR customers are still “deterrent type”, ie motion sensors without Remote-IV/Interactive Verification. ~ RMR customer expectations include “special credibility” for on-site response when their alarm system calls for help. ~ Much of the RMR fee is for “special credibility” for on-site response. ~ Expect cancellation or fee reduction of RMR customers without on-demand alarm site response. ~ Lenders and Investors due-diligence to include “RMR vulnerability to deceptive practices”. ~ DIY, MIY, DIFY, taking and keeping market share. ~ Need for “private security” is growing globally, yet highly fragmented. ~ Note details of recent ADT dispute and investigations of SimpliSafe by BBB/Better Business Bureau. ~ New-norms for the private security industry. Suggestions for growing and retaining RMR ~ Mitigate exposure to deceptive business practices and related litigation for rebates. ~ Alert customers of new-norms that can influence their expectations, including local police response. ~ Encourage “deterrent” customers to update their systems with IV/ Interactive Verification. ~ IV/Interactive Verification to include remote monitored audio/ video/ analytics. ~ Rather than furlough or terminate your good people, consider a team for 24-hour on-site-response. ~ Minimize attrition by offer fee reduction to published fees for deterrent customers… not wait for cancellation. ~ Consider $high RMR for IV/Inter-active Verification to highlight product differential from DIY, MIY, DIFY. ~ Provide real insurance for deterrent customers against $loss as reported to Police. ~ Local Alarm Association and peers to participate in formalized long term private security or concierge response”. ~ Review all existing legal exposure and contracts, for all purposes. ~ Your in-house creativity is supported by expanded need and fragmentation. ~ See list of “Talking Points for next-gen RMR Lenders and Investors”, by Lee Jones. Lee Jones Support Services Group ********************** NICET complaint ********************** Ken, I paid an took the NICED 1 test 5+ years ago, I passed. But I was not issued a certified because I'm self-taught, with 20 years of experience and have been installing Fire Systems for the last 10 years, I'm licensed to do so because in California you only need a c-10 Electrical License. I was told by NICED that I needed a representative from an AHJ to sign off on my experience, who would do that? I work in all kinds of Locations and I have not built a personal relationship for someone to do that for me. So now I need to find a tech with fewer experience and pay him to certify my company! No Bueno ******************** Response ******************* Pretty sure it’s NICET, not Niced. Maybe you took the wrong test. ******************* Reaching K&K during the lock down ********************** During this crisis the most efficient way to reach our attorneys is via email. You can also call and if not picked up, leave a message and your call will be returned promptly. Here are a few departments to contact directly: alarm / security / pers / fire department: Ken - Ken@Kirschenbaumesq.com or call and leave a message with return number at 516 747 6700 x 301 health care professionals: Jennifer Kirschenbaum,Esq 516 747 6700 x 302; jennifer@kirschenbaumesq.com Alarm contracts: Eileen Wagda 516 747 6700 x 312 Alarm licensing: Alison Gallub,Esq 516 747 6700 x 317 AGallub@Kirschenbaumesq.com; or Eileen Wagda, Licensing Administrator, 516 747 6700 x 312 EWagda@Kirschenbaumesq.com Employment issues: Kieran Bastible 516 747 6700 x 315 kbastible@kirschenbaumesq.com; or Jennifer Kirschenbaum,Esq Concierge Alarm Clients have full access through our Concierge Program Coordinator, Stacy Spector, Esq 516 747 6700 x 304 or SSpector@Kirschenbaumesq.com Collections: [courts are shut down at this time, so don't expect much progress. We will however continue to prepare papers on our end so that we will be ready when the courts normalize] Kathleen Lampert 516 747 6700 x 319 KLampert@Kirschenbaumesq.com Pending litigation: Caroline Wallet,Esq CWallett@Kirschenbaumesq.com 516 747 6700 x 305 and Maureen Biel,Esq 516 747 6700 x 303 MBeil@Kirschenbaumesq,com Bankruptcy and debt collection issues: Steve Sheinwald,Esq 516 747 6700 x 309 SSheinwald@Kirschenbaumesq.com or Scott Dillon,Esq 516 747 6700 x 318 **************** To order up to date Standard Form Alarm / Security / Fire and related Agreements, click here:www.alarmcontracts.com ************************* CONCIERGE LAWYER SERVICE PROGRAM FOR THE ALARM INDUSTRY You can check out the program and sign up here: https://www.kirschenbaumesq.com/page/concierge or contact our Program Coordinator Stacy Spector, Esq at 516 747 6700 x 304. *********************** NOTICE: You can always read our Articles on our website at ww.kirschenbaumesq.com/page/alarm-articles *********************** THE ALARM EXCHANGE
This area is reserved for alarm classifieds, alarm company announcements, solicitations, offers, etc. There is no charge to post a listing here.Include your contact information, phone, email and web site. If you would like to submit a post, please send an email to ken@kirschenbaumesq.com. To create a reciprocal link to our website, click here. ************************************************ Getting on our Email List / Email Articles archived: Many of you are forwarding these emails to friends or asking that others be added to the list. Sign up for our daily newsletter here: Sign Up. You can read articles and order alarm contracts on our web site www.alarmcontracts.com ************************** Ken Kirschenbaum,Esq Kirschenbaum & Kirschenbaum PC Attorneys at Law 200 Garden City Plaza Garden City, NY 11530 516 747 6700 x 301 ken@kirschenbaumesq.com www.KirschenbaumEsq.com
