Comments on Remote Monitoring From Home-Lessons Learned / those cs not participating called out / register for the Software webinars and the CS webinar September 27, 2023

KEN KIRSCHENBAUM, ESQ
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Comments on Remote Monitoring From Home-Lessons Learned / those cs not participating called out / register for the Software webinars and the CS webinar
September 27, 2023

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Comments on Remote Monitoring From Home-Lessons Learned; one central stations experience from article on September 19, 2023
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Ken
          Although no one owed this forum or its readers their experience with remote monitoring, Trey Alter from Dynamark is a mentsh for stepping up and sharing Dynamark’s experience.
   Thank you!
David Breed, CEO
Tasco Security, Inc
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Another comment

Ken
I want to commend Trey for having the courage and integrity to discuss this topic and share their experience with us!
Brandt Phillips
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Response
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          I agree that Dynamark is to be commended for sharing its experience and offering its advice on this difficult topic.
          David, I also agree that “no one owed this forum or readers their experience with remote monitoring”, however, the smart move is to be open and transparent about the practice.  What you may not know is that this forum is perhaps the most widely read in the alarm industry, barring none, and that includes all the trade magazines.  In my view there is no better way to communicate with the alarm industry, certainly not as fast and efficiently, as on this forum.  [By the way, here's what a mentsh means and Trey is a stand up guy:  "In Yiddish, mentsh roughly means "a good person". The word has migrated as a loanword into American English, where a mensch is a particularly good person, similar to a "stand-up guy", a person with the qualities one would hope for in a friend or trusted colleague." KK]
          There are only a few positions on this topic and they include central stations that:
  *  never permitted home remote monitoring
  *  permitted remote monitoring during the “covid crisis” and then stopped the practice
  *  permitted the practice for a period after covid crisis but no longer
  *  permitted the practice and still permit the practice
          Except for the first option, those who never permitted the practice, the industry is entitled to know at least:
  *  whether any missed signals or customer losses can be attributed to remote operators
  *  an honest answer to whether the central station is still permitting the practice, limited or otherwise.
          Any central station that still permits the practice should be prepared to explain what precautions are implemented in both technology and operator supervision.
          There are many central stations listed on The Alarm Exchange, and I suppose there are many others who are not listed and may, or may not, even be aware of this forum.  [good luck using those central stations].  Only 7 central stations have decided to participate in the webinar series.  It’s no secret that remote monitoring is a high priority topic to be discussed.  We, and that means me and you, should wonder, where are all the other central stations?  Sure the most prominent ones are presenting, but what of the others, some of whom fancy themselves as prominent?  Why are they sitting this out?  Are they hiding anything related to this remote operator topic or other topic?  Maybe they have all the dealer business they can handle and aren’t looking for new dealers and don’t care about losing dealers [especially to those central stations transparent enough to participate in the webinars].
          The central stations presenting will be able to answer questions.  Those not participating, well you can track them down and find out where they stand and if they’d be willing to state it publically or send you an affidavit attesting to the truth so you can rest easy that your subscribers are being properly monitored, that you’re getting your money’s worth and you are not unnecessarily exposed to greater liability because of your agreement to indemnify the central station, even for its negligence.
          Register for the webinars, it’s going to be time well spent.
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WEBINARS SCHEDULE and REGISTRATION: SOFTWARE  //  CENTRAL STATIONS

SOFTWARE WEBINARS:
         With all the discussion, and dissatisfaction, about management software our first webinar series is by software providers offering comprehensive software programs for the alarm industry.

Title:  Fieldhub: All In One Operations and Accounting Software For Security and Fire Integrators
When:  October 3, 2023 noon ET
Why attend:  FieldHub is a comprehensive software program that integrates proposals, planning, warehouse inventory management, scheduling, field technician mobile applications, invoicing, accounting, tracking systems and devices, creation and linkage of a central station account, and much more
Who should attend: managers and owners
Presented by: Miles Fawcett, Founder and CEO of FieldHub Inc. 202.417.8196; miles@fieldhub.com     www.fieldhub.com
Hosted by: Ken Kirschenbaum, Kirschenbaum & Kirschenbaum PC
Register here:  https://attendee.gotowebinar.com/register/2290942861013931612
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Title:  Micro Key Solutions
When:  October 4, 2023 noon ET
Why attend:  Robust Accounting and Monitoring Solutions for the Security Alarm Industry delivering user-friendly, seamlessly integrated accounting, service, and central station monitoring software that centralizes your data, integrates service tracking, and streamlines operator communications.
Who should attend: managers and owners
Presented by: Victoria Ferro, President, Micro Key Solutions, 407-870-0040; vferro@microkey.com www.microkey.com
Hosted by: Ken Kirschenbaum, Kirschenbaum & Kirschenbaum PC
Register here:  https://attendee.gotowebinar.com/register/6163494282721597275
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Title:  Innovative Business Software:  operating software for central stations
When:  October 5, 2023 noon ET
Why attend:  Innovative Business Software is central station solution to smooth operation and integration
Who should attend: managers and owners
Presented by: Jen Kolind, President and CEO of Innovative Business Software Inc. 469 556 2822; jens.kolind@innovative247.com   www.innovative247.com
Hosted by: Ken Kirschenbaum, Kirschenbaum & Kirschenbaum PC
Register here: https://attendee.gotowebinar.com/register/2817426411948243036
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Title:  Bold Group: Why you should choose Bold Group for your alarm business operating software
When:  October 6, 2023 noon ET
Why attend:  Bold Group provides comprehensive business management software solutions tailored specifically for the security industry with cutting-edge software empowering security organizations to efficiently manage every aspect of their business within a unified platform, thereby simplifying their operations. Wide range of features caters to the diverse needs of security organizations incorporating essential functionalities such as general ledger management, billing and invoicing, scheduling, workflow management, and more.
Who should attend: managers and owners
Presented by: Alison Forsythe, President alison.forsyte@boldgroup.com and Julie Lichty, SVP, Product Management, julie.lichty@boldgroup.com   https://www.boldgroup.com/company/contact-us/
Hosted by: Ken Kirschenbaum, Kirschenbaum & Kirschenbaum PC
Register here: https://register.gotowebinar.com/register/5891194730763654750
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Title: WorkHorseSCS
When: October 11, 2023 noon ET
Why attend: Alarm business operating software solution for Sales, Field Service, Customer Service, RMR (Recurring Monthly Revenue), Electronic contracts and Digital Signatures, all conveniently housed in one unified platform. Streamlines your alarm company's processes with Single Point of Data Entry solution. Integrates with over 40 Central Stations, along with leading platforms like Alarm.com, Alula, resideo, SecureCom, and SecureNet.
Who should attend: Managers and owners
Presented by: Steven Hayes, 941.229.8200 steven.hayes@workhorsescs.com www.WorkHorseSCS.com
Hosted by: Ken Kirschenbaum, Kirschenbaum & Kirschenbaum PC
Register here: https://attendee.gotowebinar.com/register/3965237386615522648

Title:  Cornerstone Billing Solutions: Solutions for your alarm business operating software
When:  October 12, 2023 noon ET
Why attend:  Customer Management Software and Automated Recurring Billing in one cloud-based software platform. Live customer support. Cornerstone's software includes: complete subscriber records, recurring details, billing history, quotes, job tickets, service calendar, mobile tech app, inventory, robust reporting, collections, central station/alarm industry integrations, and more. Our automated recurring billing ensures 100% of recurring is billed.
Presented by: Scott MacDougal, Founder and Owner of Cornerstone Billing Solutions. (847) 405-9517 ext 2 ; scott@alarmbills.com     www.alarmbills.com
Hosted by: Ken Kirschenbaum, Kirschenbaum & Kirschenbaum PC
Register here:  https://register.gotowebinar.com/register/790183156955638876
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Central Stations series: Why You Should Be Monitored By Our CS
Hear from the leading central stations and “Why you should be monitored by” that central station. The topic of remote operator monitoring from outside the central station facility and the dynamics that issue presents is sure to come up. The question you need to be asking is why isn’t your central station participating and why are you still using your central station if it’s not participating?

October 17, 2023 noon ET, Emergency 24
Registration Link:  https://attendee.gotowebinar.com/register/5032873072502046552

October 18, 2023 noon ET, Statewide Monitoring Corp
Registration Link:  https://attendee.gotowebinar.com/register/3560536843132524128

October 19, 2023 noon ET, Legacy Security Services
Registration Link: https://attendee.gotowebinar.com/register/4084258420664728661

October 24, 2023 noon ET, National Monitoring Center
Registration Link: https://attendee.gotowebinar.com/register/106284724856601695

October 25, 2023 noon ET, Dynamark Monitoring
Registration Link: https://attendee.gotowebinar.com/register/5050152997423183449

October 26, 2023 noon ET,  COPS Monitoring   Registration Link: https://attendee.gotowebinar.com/register/1774793620122519136

October 31, 2023 noon ET, Rapid Response Monitoring Center
Registration Link: https://register.gotowebinar.com/register/2959829660260960857

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Ken Kirschenbaum,Esq
Kirschenbaum & Kirschenbaum PC
Attorneys at Law
200 Garden City Plaza
Garden City, NY 11530
516 747 6700 x 301
ken@kirschenbaumesq.com
www.KirschenbaumEsq.com