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comments on false and excessive alarms November 9, 2017

KEN KIRSCHENBAUM, ESQ
ALARM - SECURITY INDUSTRY LEGAL EMAIL NEWSLETTER / THE ALARM EXCHANGE
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comments on false and excessive alarms
November 9, 2017
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comments on false and excessive alarms
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Ken
    There are several terms related to Excessive Signals that need to be identified as such. 
    Excessive Runaway alarms may be a system with a one-time service issue that causes the system to send an excessive amount of signals. (for example, water damage) Most Central Station Software packages allow the CS to define what “Runaway” means (for instance 12 or more signals in an hour).  In those cases, the dealer is usually notified and corrects the issue.  Runaway alarms may or may not result in one or more dispatches.
    Excessive False Alarms may be defined by a jurisdiction with an alarm ordinance. If a jurisdiction finds that a system has had an inordinate number of signals (requiring a dispatch), they may deem to system to have an “excessive” amount of signals.  The jurisdiction may suspend or disallow dispatches because of it. 
    All systems are not equal, some large warehouses may have more signals than a small resi system, understandably so.  
  In either case, the Alarm Company should have the opportunity to correct the problem.  If not, you probably don’t want that customer anyway.
Signed-
RUNAWAY SALLY 
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Ken
    Don't understand your question?  Since they are rare I guess it's subjective.  Runaway and false alarms are different issues.   All alarms are false unless there is a fire.  Are we discussing trouble signals?   When we get a signal we usually call the customer and have then reset the system.  If it comes back 24 hrs later we send a tec.  
    Runaway are totally different. We put the system on test and send a tec to diagnose the problem.
Hope my interpretation helps
DB
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Response
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    The issue is excessive alarms and I think Sally got it right, 12 or more an hour. That would apply to false alarms, because, as I understand it, a run-a-way alarm could send signals every 3 to 5 seconds.
    In any event, the central station needs to be able to ignore false and run-a-way alarms, and needs to be able to terminate service if either interferes with the central station operation.  That means that you, as dealer, needs to be able to suspend or terminate monitoring for excessive false or run-a-way alarms.  The Standard Form Agreement provides for that.
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Ken Kirschenbaum,Esq
Kirschenbaum & Kirschenbaum PC
Attorneys at Law
200 Garden City Plaza
Garden City, NY 11530
516 747 6700 x 301
ken@kirschenbaumesq.com
516 747 6700
www.KirschenbaumEsq.com