KEN KIRSCHENBAUM, ESQ ALARM - SECURITY INDUSTRY LEGAL EMAIL NEWSLETTER / THE ALARM EXCHANGE You can read all of our articles on our website. Having trouble getting our emails? Change your spam controls and whitelist ken@kirschenbaumesq.com ****************************** Comments on Are you having problem with Honeywell/Resideo communication April 22, 2024 ************************ Comments on Are you having problem with Honeywell/Resideo communication from article on April 8, 2024 ************************ Ken Re: Honeywell Resideo Issues: Constant cellular communicator failures (the hourly test ping on fire alarm cellular communicators), Bad tech support when trying to swap out a communicator while in the field and lack of proper technical knowledge when trying to address issues are my experiences. Some of these communicators have excellent signal strengths and work for several month, no problems, then all of a sudden start showing the hourly test fault but, only for one hour then it shows clear. On one occasion when I swapped out a fire communicator in the field I had a tech Honeywell support rep ask if I wanted to add Total Connect to the fire communicator to which I said no, fire alarm communicators cannot be programmed for that. She asked me why and I told her that fire codes do not allow remote services to silence a fire alarm; you must be on premise to do that; besides it is not possible to program it for that. There have been several times where I have provided tech support, to their tech support. I'm sure others have had the same issue. It is nice to talk with someone that can speak English properly but, sometimes when you get an English speaking tech support person that does not mean much anymore and this issue affects several suppliers. Ron Baumann, CFPS, NICET IV ProAlert Security Systems, LLC ******************** Another comment ******************** Ken I just wanted to mention that I am seeing these Honeywell communication failures and long range radio troubles as well. Radios need to be power cycled all the time. Never used to happen. It’s a shame, Honeywell used to be rock solid. Anthony Firmani, President Structured Resources, Inc. ********************* Another comment ********************* Ken- We are seeing a ton of Resideo radio communication failures. On the topic of Resideo failures, we have dozens of 5800 series combo smoke/CO units that won't hold a battery charge. They go into low battery prematurely, and then again as little as a few weeks later. The Resideo team says it's not them and they haven't heard of this, but we have through our own network found out other dealers are having the same issue. Coincidentally they discontinued the combo and are coming out with a new one. We have exclusively used Honeywell/Resideo for over 40 years and all of the above has us exploring new product lines now. If published please withhold my name/company ************************ Response ********************* I suppose we have received only a few comments with adverse reviews of Honeywell Resideo. Not sure if this is sufficient to confirm difficulty across the board. One party we didn’t hear from is Honeywell, so either it knows there are issues, doesn’t care or doesn’t think it will matter and no response is necessary. These things blow over. I also don’t know what other products are available to the industry, but there are likely a few. Unreliable fire alarm equipment is surely a great reason to be using the Standard Fire All in One. Can anyone recommend substitute product that isn’t as controversial? Does anyone have anything positive to say about Honeywell Resideo? *********************** STANDARD FORMS Alarm / Security / Fire and related Agreements click here: www.alarmcontracts.com *************************** CONCIERGE LAWYER SERVICE PROGRAM FOR THE ALARM INDUSTRY - You can check out the program and sign up here: https://www.kirschenbaumesq.com/page/concierge or contact our Program Coordinator Stacy Spector, Esq at 516 747 6700 x 304. *********************** ALARM ARTICLES: You can always read our Articles on our website at ww.kirschenbaumesq.com/page/alarm-articles updated daily ******************** THE ALARM EXCHANGE - the alarm industries leading classified and business exchange - updated daily ************************* Wondering how much your alarm company is worth? Click here: https://www.kirschenbaumesq.com/page/what-is-my-alarm-company-worth ****************************** Getting on our Email List / Email Articles archived: Many of you are forwarding these emails to friends or asking that others be added to the list. Sign up for our daily newsletter here: Sign Up. You can read articles and order alarm contracts on our web site www.alarmcontracts.com ************************** Ken Kirschenbaum,Esq Kirschenbaum & Kirschenbaum PC Attorneys at Law 200 Garden City Plaza Garden City, NY 11530 516 747 6700 x 301 ken@kirschenbaumesq.com www.KirschenbaumEsq.com
