KEN KIRSCHENBAUM, ESQ
ALARM - SECURITY INDUSTRY LEGAL EMAIL NEWSLETTER / THE ALARM EXCHANGE
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comment on When to notify your insurance carrier of a potential loss
August 9, 2025
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comment on When to notify your insurance carrier of a potential loss from article on June 27, 2025
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Ken,
When I was the triage person as the Executive Claims Manager for Security America, I would receive calls just like this, but because my focus was our customers (insureds) I accepted the call and did not open a file. I would simply say that "you have satisfied any notice requirement, go gather all your records pertaining to this account such as 1) Contracts, ie sales contract, Service contract, Lease Contract 2) any and all correspondence from end-user from day zero 3) Central Station Contract 4) Dealer agreement with the Central Station 5) and if you get served with an action get it to me ASAP and put them all in a safe place that you can find them if you need too".
With other carriers their claims offices are paid a flat fee per claim, so it is in their best interests to create files or "notice records". A notice record is just that, the insured called, and a file is opened and that file follows you for 5 years as a loss run experience with no reserves impact. But it is conceivable that if you call in a lot of notices your renewal will be affected because it demonstrates rick activity that probably exceeds the experience of the total average program per insured.
For full disclosure, companies that called me with poor facts on losses or old poorly written contracts were either dinged or denied renewals. One that comes to mind had a rash of "Breach of Contract" claims because they used strong arm collection agencies and the customers filed counter claims for Breach to attack the underling contract. I issued opinions to underwriting not to renew.
This is just one more reason why Security America, owned by the industry, for the benefit of the insureds and the industry is the best place to get a quote at your next renewal.
Bart A. Didden, President
U.S.A. Central Station Alarm Corp.
Port Chester, NY
Milford, CT
St. Paul, MN
Pasco, WA
877-872-1266
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Response
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Bart did a great job as Executive Claims Manager for Security America. Security America is the first place to look for your E&O coverage. See The Alarm Exchange for other options.
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Ken Kirschenbaum,Esq
Kirschenbaum & Kirschenbaum PC
Attorneys at Law
200 Garden City Plaza
Garden City, NY 11530
516 747 6700 x 301
ken@kirschenbaumesq.com
www.KirschenbaumEsq.com