KEN KIRSCHENBAUM, ESQ ALARM - SECURITY INDUSTRY LEGAL EMAIL NEWSLETTER / THE ALARM EXCHANGE You can read all of our articles on our website. Having trouble getting our emails? Change your spam controls and whitelist ken@kirschenbaumesq.com ********************** Comment on remote monitoring from home / CS Webinar today / Register October 24, 2023 ************************ SEE WEBINAR REGISTRATION BELOW – REGISTER NOW **************************** Comment on remote monitoring from home **************************** Ken: I have been following the discussions pertaining to Central Stations for a while now and whether or not to allow their employees to work from home. I can't help but be reminded of the airline industry's "sterile cockpit" rules during specific times in a plane's flight, which includes time periods prior to takeoff. Sterile cockpit rules require that no unauthorized personnel be in the cockpit and that no idle chatter take place when going through various checklists. These rules were put in place to keep distractions to a minimum; distractions that lead to mistakes being made. Too often when those rules are violated, there are some unintended events that occur, including forgetting to set the flaps, which is crucial for takeoff and could cause the plane to crash. While not the best analogy, it seems to me central stations could learn a lesson from the airline industry about distractions and how to minimize them. I personally believe certain jobs should not be done from home, and alarm monitoring and dispatching is one of them. Just my two cents for whatever its worth. Thomas Mockoviak, Senior Engineering Technician. Fyr-Fyter Sales & Service, Inc. Pennington, NJ ***************************** Response **************************** We are in the midst of K&K’s central station webinar services 2023 and as I write this response we have four more to go. So far one central station has announced that it has remote operators working from home, Emergency 24. Two other central stations presented and announced that they do not permit work from home operators, Statewide and Legacy. Today’s presentation is by NMC, tomorrow Dynamark, Thursday COPS and on October 31 the final webinar, Rapid Response. There’s been a lot of discussion about work from home and there is likely to be more, especially if UL is going to change its requirements and extend the work from home option. Those central stations that permit work from home apparently are comfortable that they have sufficient safeguards and procedures in place so that the work from home model mirrors in cs facility operations. I cannot comment on the technology because it’s not my expertise, but I do agree that it seems to introduce an additional element of risk in the monitoring process. As Jeff Zwirn has pointed out this additional risk should be of great concern to dealers because all dealers are required to indemnify their central stations for loss, even if caused by the negligence of the central station. If you don’t think you have agreed to that, read the Dealer Agreement again. I think this topic is getting and is going to get lots of coverage and discussion during the webinars. If you miss the live webinars you can watch them on K&K’s website at https://www.kirschenbaumesq.com/page/alarm-webinars. They will all be posted when the series is over. ************************** ALL WEBINARS WILL BE RECORDED AND ACCESSIBLE ON K&K WEBSITE https://www.kirschenbaumesq.com/page/alarm-webinars Don't miss out on live Q&A and your chance to be heard *********************** central station webinars ************************ If you haven’t signed up for the webinars you’re making a mistake. The live presentations offer you the opportunity to ask your questions and get answers. You can join on any device including your office computer or your smart phone, so even if in the field or driving you can join and even participate. If you miss the live webinar, no worry. It should be posted on the K&K Website for alarm webinars within a few days of the live presentation; go here to check: https://www.kirschenbaumesq.com/page/alarm-webinars *************************** Central Stations series: Why You Should Be Monitored By Our CS Hear from the leading central stations and “Why you should be monitored by” that central station. The topic of remote operator monitoring from outside the central station facility and the dynamics that issue presents is sure to come up. ************************ TODAY'S WEBINAR: October 24, 2023 noon ET, National Monitoring Center Registration Link: https://attendee.gotowebinar.com/register/106284724856601695 WEDNESDAY'S WEBINAR: October 25, 2023 noon ET, Dynamark Monitoring Registration Link: https://attendee.gotowebinar.com/register/5050152997423183449 THURSDAY'S WEBINAR: October 26, 2023 noon ET, COPS Monitoring Registration Link: https://attendee.gotowebinar.com/register/1774793620122519136 NEXT WEEK'S WEBINAR: October 31, 2023 noon ET, Rapid Response Monitoring Center Registration Link: https://register.gotowebinar.com/register/2959829660260960857 ****************************** STANDARD FORM AGREEMENTS: To order up to date Standard Form Alarm / Security / Fire and related Agreements click here: www.alarmcontracts.com *************************** CONCIERGE LAWYER SERVICE PROGRAM FOR THE ALARM INDUSTRY - You can check out the program and sign up here: https://www.kirschenbaumesq.com/page/concierge or contact our Program Coordinator Stacy Spector, Esq at 516 747 6700 x 304. *********************** ALARM ARTICLES: You can always read our Articles on our website at www.kirschenbaumesq.com/page/alarm-articles updated daily ************************* THE ALARM EXCHANGE - the alarm industries leading classified and business exchange - updated daily. https://www.kirschenbaumesq.com/page/alarm-exchange ************************* Wondering how much your alarm company is worth? Click here: https://www.kirschenbaumesq.com/page/what-is-my-alarm-company-worth ****************************** Getting on our email list / Articles archived: Many of you are forwarding these emails to friends or asking that others be added to the list. Sign up for our daily newsletter here: Sign Up. ************************** Ken Kirschenbaum,Esq Kirschenbaum & Kirschenbaum PC Attorneys at Law 200 Garden City Plaza Garden City, NY 11530 516 747 6700 x 301 ken@kirschenbaumesq.com www.KirschenbaumEsq.com
