You can read all of our articles on our website Having trouble getting our emails?   Change your spam controls and white list 

comment on per call option consequences / free webinar
March 21, 2019
Free Webinar:
I will be presenting a webinar for SSI on March 21, 2019 at 2 PM EST on what legal issues you need to know before entering the DYI market. Here's the link if you'd like to attend. 

Notice:  I'll be at ISC West in April.  Call our Concierge Program Coordinator Stacy Spector,Esq at 516 747 6700 x 304 to arrange a private meeting and consultation.  Meetings and consults will be No Charge during the ISC show.  Only a few spots left for private meetings.  Call today if interested.
I will also be scheduling meet and greet times at a few central station booths in the exhibition hall.  That schedule will be posted here soon.

comment on per call option consequences from article on March 12, 2019
            Having others service an alarm that you installed and service on a per call basis is always worrisome but as you pointed out that is your customers right on the per call option.
            Installing CABINET TAMPER contacts that send an alarm 24/7 where the response is to CALL THE SUBSCRIBER and inquire as to why the panel door was opened will at least allow you to RECORD the date and time that a panel was opened by others. Even if the customer puts the system on TEST the alarm will still be RECORDED and searchable.
            In this way you will never be SURPRISED when you open the cabinet to find the NAC circuit resistor bypassed.
Sprinkler companies have been known to disconnect the bell circuit to test flow without those loud horns going off.....
            Nothing worse than a fire inspection when you find the NAC circuit disconnected and REPLACED with an EOL on the terminals.......
            From under the bus, (it's getting crowded here)
            I just want to remind everyone that the “per call” option does not add any equity in your alarm business.  The RMR model does not account for non-RMR revenue, even if under contract.  If selling your accounts or business is in the near future you need to convert the per call service accounts to RMR service plans.  The All in One agreements are designed for the repair service option.  It’s your job to explain the difference options to the subscriber.  While service by another company may void any remaining warranty, it would not be a breach of the contract because the subscriber is not obligated to call you for service.  We could change that and require that you be called, but there will be issues with pricing, which is one reason we don’t have that provision.  Finally, keep in mind that the repair service RMR plan covers only ordinary wear and tear; any other repairs would have to be paid for by subscriber.


You can check out the program and sign up here: or contact our Program Coordinator Stacy Spector, Esq at 516 747 6700 x 304.
I am looking forward to meeting all Concierge Clients in Las Vegas at ISC West in April.  Please make arrangements with Stacy Spector,Esq

NOTICE:  You can always read our Articles on our website at

alarm classifieds alarm security contractsThis area is reserved for alarm classifieds, alarm company announcements, solicitations, offers, etc. Those wishing to sell or buy; borrow or lend; dealer program or dealer; central stations; insurance brokers; business  brokers, insurance companies. Equipment to sell; looking for employees; subcontractors; mergers;

There is no charge to post a listing here.Include your contact information, phone, email and web site.  If you would like to submit a posting, please send an email to  To create a reciprocal link to our website, click here.
Many of you are forwarding these emails to friends or asking that others be added to the list.
Sign up for our daily newsletter here: Sign Up.  You can read articles and order alarm contracts on our web site

Ken Kirschenbaum,Esq
Kirschenbaum & Kirschenbaum PC
Attorneys at Law
200 Garden City Plaza
Garden City, NY 11530
516 747 6700 x 301
516 747 6700