KEN KIRSCHENBAUM, ESQ
ALARM - SECURITY INDUSTRY LEGAL EMAIL NEWSLETTER / THE ALARM EXCHANGE
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comment on per call option consequences / free webinar
March 21, 2019
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Free Webinar:
I will be presenting a webinar for SSI on March 21, 2019 at 2 PM EST on what legal issues you need to know before entering the DYI market. Here's the link if you'd like to attend.
https://ssi.ehmedia.co/webinar-registration26890628 
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Notice:  I'll be at ISC West in April.  Call our Concierge Program Coordinator Stacy Spector,Esq at 516 747 6700 x 304 to arrange a private meeting and consultation.  Meetings and consults will be No Charge during the ISC show.  Only a few spots left for private meetings.  Call today if interested.
I will also be scheduling meet and greet times at a few central station booths in the exhibition hall.  That schedule will be posted here soon.

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comment on per call option consequences from article on March 12, 2019
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Ken
            Having others service an alarm that you installed and service on a per call basis is always worrisome but as you pointed out that is your customers right on the per call option.
            Installing CABINET TAMPER contacts that send an alarm 24/7 where the response is to CALL THE SUBSCRIBER and inquire as to why the panel door was opened will at least allow you to RECORD the date and time that a panel was opened by others. Even if the customer puts the system on TEST the alarm will still be RECORDED and searchable.
            In this way you will never be SURPRISED when you open the cabinet to find the NAC circuit resistor bypassed.
Sprinkler companies have been known to disconnect the bell circuit to test flow without those loud horns going off.....
            Nothing worse than a fire inspection when you find the NAC circuit disconnected and REPLACED with an EOL on the terminals.......
            From under the bus, (it's getting crowded here)
Joel
FBN
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Response
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            I just want to remind everyone that the “per call” option does not add any equity in your alarm business.  The RMR model does not account for non-RMR revenue, even if under contract.  If selling your accounts or business is in the near future you need to convert the per call service accounts to RMR service plans.  The All in One agreements are designed for the repair service option.  It’s your job to explain the difference options to the subscriber.  While service by another company may void any remaining warranty, it would not be a breach of the contract because the subscriber is not obligated to call you for service.  We could change that and require that you be called, but there will be issues with pricing, which is one reason we don’t have that provision.  Finally, keep in mind that the repair service RMR plan covers only ordinary wear and tear; any other repairs would have to be paid for by subscriber.
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CONCIERGE LAWYER SERVICE FOR THE ALARM INDUSTRY PROGRAM
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You can check out the program and sign up here: https://www.kirschenbaumesq.com/page/concierge or contact our Program Coordinator Stacy Spector, Esq at 516 747 6700 x 304.
I am looking forward to meeting all Concierge Clients in Las Vegas at ISC West in April.  Please make arrangements with Stacy Spector,Esq

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NOTICE:  You can always read our Articles on our website at ww.kirschenbaumesq.com/page/alarm-articles
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Ken Kirschenbaum,Esq
Kirschenbaum & Kirschenbaum PC
Attorneys at Law
200 Garden City Plaza
Garden City, NY 11530
516 747 6700 x 301
ken@kirschenbaumesq.com
516 747 6700
www.KirschenbaumEsq.com