Comment on Elevator Monitoring / Customer cancels but wants continued service September 7, 2023

KEN KIRSCHENBAUM, ESQ
ALARM - SECURITY INDUSTRY LEGAL EMAIL NEWSLETTER / THE ALARM EXCHANGE
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Comment on Elevator Monitoring / Customer cancels but wants continued service
September 7, 2023
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Comment on Elevator Monitoring articles on July 27 2023 and August 10, 2023

Ken
          Regarding elevator monitoring, there is much to know about situations and codes that govern elevator telephone answering. Also the phone that could not take a digital line could have been replaced with aOoma pot replacement line with no need to change the phone.
          I have been in the Elevator Space for 22 years and it is its own industry. Before signing with anyone learn more because there are many options for elevator phones and lines.
Sincerely,
Elizabeth Courtney, Vice President
Beacon Security Inc

Response

          Knowing “situations and codes” is good advice for all security, fire, alarm, access control, camera and any other work alarm companies do.  This is particularly important advice for fire alarm and elevator monitoring [and I don’t want to diminish the significance of knowing everything about the work you do for any life-safety systems or services].
          The K&K Elevator Agreement, like the other Standard Forms doesn’t specify the codes and custom and practice, they presume you know what you’re doing.  To engage in life-safety installations and services without the requisite knowledge would could easily be deemed reckless and grossly negligent conduct, much different and worse, I might add, then engaging in such services without the required license [which doesn’t necessarily mean you don’t know what you’re doing].
          Using the proper contract and having the requisite knowledge is a great best practice start.
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Customer cancels but wants continued service
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Ken
          Someone purchased a house we had a system in. The new owners signed the agreement and decided to cancel on day 3 which was fine. They asked to pay for the rest of the month which probably gives them time to search for another vendor or use; SimpiSafe, which is what they mentioned. We did send them an invoice for additional parts they needed and tested their system.
          Question is - allow them to pay for the month and then cancel or shut their service off immediately?
Alan R

Response
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          Simple answer.  Do no work without a contract.  You don’t have a contract.  Do no work.  Shut them down immediately.  You can bet that if they have a loss and the alarm didn’t work they or their carrier will be the first to let you know there is no written contract with any protective clauses; you were working on a handshake.
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Ken Kirschenbaum,Esq
Kirschenbaum & Kirschenbaum PC
Attorneys at Law
200 Garden City Plaza
Garden City, NY 11530
516 747 6700 x 301
ken@kirschenbaumesq.com
www.KirschenbaumEsq.com