KEN KIRSCHENBAUM, ESQ
ALARM - SECURITY INDUSTRY LEGAL EMAIL NEWSLETTER / THE ALARM EXCHANGE
You can read all of our articles on our website.  Having trouble getting our emails?   Change your spam controls and white list ken@kirschenbaumesq.com, secure.mybizmailer.com and mybizmailer.com 
************************************
comment on does your cs use redundant route / diverse internet pipes and single points of failure
February 16, 2018
********************
comment on does your cs use redundant route / diverse internet pipes and single points of failure
*******************
Ken, 
    With respect to diverse Internet pipes, Bob brings up the issue with Internet connections  but in reality it all goes back to single points of failure.   Everyone in the business needs to look at this, it’s not just a central station issue that  a single point of failure can be introduced,  it can happen  anywhere along the way. I have been a proponent of dual path alarm transmission for over 20 years and think long term it’s the best way to go.
    Dealers/installers/monitoring centers/manufacturers all need to understand the details on how to accomplish this, it can’t be incumbent on the monitoring center to do this as we( Central Stations) don’t see the entire picture from end to end.
    Some examples …

    My point this is that you have to look at the entire path from end to end to try and make sure you have as much diversity and redundancy as possible, nothing is perfect and things happen beyond our control all the time but you also cant stick your head in the sand and ignore or just assume it’s someone else’s problem. In the new UL 827 and 1981 a lot of these single points of failure are addressed and should go away on the central station sides assuming that they meet the minimum standards but it will also mean that installation companies need to have a full understanding on what happens and how stuff is routed and managed along the entire path. By the way if you don’t know about UL MEW factors you should, that’s your homework for the week.
    Professional monitoring companies can show you how they accomplish this and help you with equipment or services selections but installers and dealers need to also understand how all of this works and be part of the solution and not part of the problem.  If your central station can’t help you or show you how they have dealt with carrier diversity maybe you should look around to see what’s out there.
    Additionally all this costs a lot of money for centers to have all this redundancy and multiple carriers and the support staff to manage it so while you all looking for cheaper rates keep in mind that the last thing you want is for your central station to be cash strapped and unable to keep up because all their margin got stripped out by making the marketing decision to be the lowest in town.  Its good business practice to make sure your critical business partners are kept healthy and growing.
    All the best ..
Morgan Hertel, VP of Technology and Innovation
Rapid Response Monitoring
www.
rrms.com
*******************
Response
*******************
    Dealers have choices when selecting a central station, and yes, there are many differences.  Don't be lazy about assessing your relationship with your central station.  If your total satisfaction is not being met, maybe it's time to look around.  See the central stations on The Alarm Exchange, where you will find the best of the best central stations.  Of course Rapid Response is  prominently listed, thanks to the dedication of its fine staff, including Morgan Hertel, Jeff Atkins and many others.  Thanks for participating on this forum.  I know you all have lots to contribute.
******************

THE ALARM EXCHANGE

alarm classifieds alarm security contractsThis area is reserved for alarm classifieds, alarm company announcements, solicitations, offers, etc. Those wishing to sell or buy; borrow or lend; dealer program or dealer; central stations; insurance brokers; business  brokers, insurance companies. Equipment to sell; looking for employees; subcontractors; mergers;

There is no charge to post a listing here.Include your contact information, phone, email and web site.  If you would like to submit a posting, please send an email to ken@kirschenbaumesq.com.  To create a reciprocal link to our website, click here.
**************************************************************************************
Many of you are forwarding these emails to friends or asking that others be added to the list.
Sign up for our daily newsletter here: Sign Up.  You can read articles and order alarm contracts on our web site www.alarmcontracts.com

Ken Kirschenbaum,Esq
Kirschenbaum & Kirschenbaum PC
Attorneys at Law
200 Garden City Plaza
Garden City, NY 11530
516 747 6700 x 301
ken@kirschenbaumesq.com
516 747 6700
www.KirschenbaumEsq.com