KEN KIRSCHENBAUM, ESQ ALARM - SECURITY INDUSTRY LEGAL EMAIL NEWSLETTER / THE ALARM EXCHANGE You can read all of our articles on our website. Having trouble getting our emails? Change your spam controls and whitelist ken@kirschenbaumesq.com ********************** Comment on central station webinars November 11, 2023 ****************************** Comment on central station webinars ****************************** Ken The K&K Webinar Series focused on sources for Third-Party/Wholesale Monitoring. They have been presented by recognized “leadership”. Some of us are disappointed, but not surprised. We are disappointed because we thought this time frame was selected for the webinar series due to the major disruption of their space in the “RMR Market”. The “major disruption” includes the overloaded 9-1-1 system combined with the reduction of police resources across North America, which has been producing slow-or-no police response for millions of private alarm systems, residential and commercial. The webinar was an opportunity to communicate with their (1) direct customer ie Dealer contract, and their (2) indirect customer ie End-User alarm sites. Personally listened to the webinars but I did not influence or participate in the Q&A, because of my earlier correspondence. Nothing meaningful was said about the three most serious issues impacting these parties. 1. Slow or no police response for deterrent type customers (over 15 Million). 2. False alarm fines/fees levied the source of monitoring (caller/perpetrator)… not the customer alarm-site. 3. Compatible resources available for on-time upgrades to avoid flood of attrition. Great Technology, but…? Detail and documentation available upon request. Thanks again. Lee Jones cell: 949-233-9130 ***************************** Response ***************************** Slow or not police response was the subject of a prior article but it didn't generate any response. It appears that the industry does not perceive this as a pressing issue. The central station webinar series was an opportunity for central stations listed on The Alarm Exchange to highlight their services. One recurring issue was operators working from home, which is perceived as an important issue by many in the alarm industry. I suppose that it wouldn't matter where an operator was located if police and fire departments decided to ignore calls from central stations. Luckily I don't see that happening because police and fire response is a recognized service expected from the government. This country would need quite the upheaval for that to change. The central station 2023 webinars were recorded and can be viewed on the K&K website here: https://www.kirschenbaumesq.com/page/alarm-webinars *********************************** WEBINAR SERIES: All webinars should be posted by now so if you missed the software or central station webinars you can watch them on the K&K website here: https://www.kirschenbaumesq.com/page/alarm-webinars **************************** STANDARD FORM AGREEMENTS: To order up to date Standard Form Alarm / Security / Fire and related Agreements click here: www.alarmcontracts.com *************************** CONCIERGE LAWYER SERVICE PROGRAM FOR THE ALARM INDUSTRY - You can check out the program and sign up here: https://www.kirschenbaumesq.com/page/concierge or contact our Program Coordinator Stacy Spector, Esq at 516 747 6700 x 304. *********************** WEBINARS:https://www.kirschenbaumesq.com/page/alarm-webinars *********************** ALARM ARTICLES: You can always read our Articles on our website at www.kirschenbaumesq.com/page/alarm-articles updated daily ************************* THE ALARM EXCHANGE - the alarm industries leading classified and business exchange - updated daily. https://www.kirschenbaumesq.com/page/alarm-exchange ************************* Wondering how much your alarm company is worth? Click here: https://www.kirschenbaumesq.com/page/what-is-my-alarm-company-worth ****************************** Getting on our email list / Articles archived: Many of you are forwarding these emails to friends or asking that others be added to the list. Sign up for our daily newsletter here: Sign Up. ************************** Ken Kirschenbaum,Esq Kirschenbaum & Kirschenbaum PC Attorneys at Law 200 Garden City Plaza Garden City, NY 11530 516 747 6700 x 301 ken@kirschenbaumesq.com www.KirschenbaumEsq.com
