KEN KIRSCHENBAUM, ESQ ALARM - SECURITY INDUSTRY LEGAL EMAIL NEWSLETTER / THE ALARM EXCHANGE You can read all of our articles on our website. Having trouble getting our emails? Change your spam controls and whitelist ken@kirschenbaumesq.com ****************************** comment on can you require auto pay / Group and private meetings at ISC March 5, 2026 **************************** schedule FREE Private or attend Group meeting at ISC ***************************** You should have planned your trip to Las Vegas for the ISC West 2026 show; hopefully you have time to spend and meet with your attorney. There will be Group meetings - topics to be announced and hosted by Ken Kirschenbaum and guest hosts, Rory Russell and MItch Reitman and Shawn Iverson, all of whom will also be scheduling private meetings. We will I'll be at the Palazzo scheduling meetings at the Prestige Lounge. To book time for free consult or inquire about attending a Group Meeting or scheduling with Mitch, Rory or Shawn, contact Kathleen Lampert at 516 747 6700 x 319 or KLampert@Kirschenbaumesq.com.Concierge Client can also contact the Concierge Program Coordinator, Stacy Spector,Esq at 516 747 6700 x 304 or SSpector@Kirschenbaumesq.com. ************************** comment on can you require auto pay from article on February 20, 2026 ************************** Ken, ACH and automatic credit card payments are extremely valuable attrition fighting tools. Monthly - not quarterly, not bi-annual, not annual autopay billing with invoices sent via email keep the provider’s name front and center. A quick message explaining features and new services creates good will and generates sales leads. A rejected payment is an instant alert to a customer service issue, a death, a relocation or a financial problem. Getting that alert with 30 days to fix the problem (always bill in advance) is key in keeping attrition at bay. For those who complain about 3% credit card fees take a moment and calculate the cost of accounts receivable personnel. Simply put- autopay eliminates headcount. Best, Peter Goldring ************************* Response ************************* I agree that auto pay is a much more efficient way to assure payment. It does require personnel to process the monthly payment, but so would opening mail and depositing a check. Usually there is no charge for ACH. Many merchants require the customer to pay the surcharge on the credit card, usually 3%, and it likely deters only a few, especially when the charge is only a few bucks, as it typically is for RMR payments. You are right that auto pay is not only a great item for reducing attrition and non-payment, it also affords quick notice when something is awry, as you point out, like dissatisfaction, death or financial changes. I also prefer monthly to other periodic payment schedule. It's more timely and smaller numbers so less likely to be objectionable. The K&K Agreements come with the ACH / CC form. ****************************** STANDARD FORMS Alarm / Security / Fire and related Agreements. click here: www.alarmcontracts.com *************************** CONCIERGE LAWYER SERVICE PROGRAM FOR THE ALARM INDUSTRY - You can check out the program and sign up here: https://www.kirschenbaumesq.com/page/concierge or contact our Program Coordinator Stacy Spector, Esq at 516 747 6700 x 304. *********************** ALARM ARTICLES: You can always read our Articles on our website at ww.kirschenbaumesq.com/page/alarm-articles updated daily ******************** THE ALARM EXCHANGE - the alarm industries leading classified and business exchange - updated daily ************************* Wondering how much your alarm company is worth? Click here: https://www.kirschenbaumesq.com/page/what-is-my-alarm-company-worth ****************************** Getting on our Email List / Email Articles archived: Many of you are forwarding these emails to friends or asking that others be added to the list. Sign up for our daily newsletter here: Sign Up. You can read articles and order alarm contracts on our web site www.alarmcontracts.com ************************** Ken Kirschenbaum,Esq Kirschenbaum & Kirschenbaum PC Attorneys at Law 200 Garden City Plaza Garden City, NY 11530 516 747 6700 x 301 ken@kirschenbaumesq.com www.KirschenbaumEsq.com
