KEN KIRSCHENBAUM, ESQ ALARM - SECURITY INDUSTRY LEGAL EMAIL NEWSLETTER / THE ALARM EXCHANGE You can read all of our articles on our website. Having trouble getting our emails? Change your spam controls and whitelist ken@kirschenbaumesq.com ****************************** Collections August 15, 2025 ************************ Collections ************************ Ken, We have a customer with three years remaining on their service agreement. Despite multiple written notices regarding potential suspension of services, including a final notice of cancellation, the annual monitoring fee remains unpaid. There was some prior communication indicating that payment might be forthcoming, but it has not been received. At this point, we would like to move forward with collecting the remaining balance due under the agreement, along with any applicable costs. Could you please advise on the next steps your team would recommend to initiate this process? Best, Shelby ********************** Response ********************** K&K's collection department will support the Kirschenbaum Contracts TM. You would contact Kathleen Lampert at 516 747 6700 x 319 or KLampert@Kirschenbuamesq.com. Once a collection retainer agreement is signed you will be sending Kathleen a "commence litigation" form along with the contract in question and supporting documentation. Collections are handled on a contingency bases, one0-third of what's collected; client pays all expenses which are generally a few hundred dollars. What to expect? K&K will generally commence it's collection process within a day of so of you sending us the papers. For consumers that usually means a 30 day notice required by law, followed by a Demand For Arbitration. For commercial accounts we go straight to Demand For Arbitration. The latestKirschenbaum Contracts TMidentify the arbitration forum as Nationwide Arbitration Services Inc, and its rules can be found at www.nationwidearbitrationservicesinc.com. Our expectation, which should be your expectation, is that we generally settle 50% of the matters quickly, within a month. Another 25% will take a few months but should achieve some settlement. Another 25% will probably end up being uncollectible, which we may determine quickly, saving time and expense, or not until we have processed the entire collection procedure and are unable to collect the judgment. We will be demanding legal fees on top of whatever you may be owed. As the commercials all say, "results may vary; past performance is not indicative of your results". What can you do to facilitate a successful collection? Send the matter to K&K sooner than later. The later you wait the less chance you will have for recovery. Sort of "strike while the iron is hot". Each case is different so I can't tell you how to handle a particular customer headed for collection, but generally, if they are using the system and you're getting signals, keep monitoring, at least until we have started the arbitration. The K&K collection department is highly trained professionals consisting of attorneys and paralegals. With over 50 years of experience representing the alarm industry, and doing collections since 1975 for the industry, K&K has a proven track record. If you're using K&K contracts the K&K collection department is available to you. ********************** STANDARD FORM AGREEMENTS: To order up to date Standard Form Alarm / Security / Fire and related Agreements click here: www.alarmcontracts.com *************************** CONCIERGE LAWYER SERVICE PROGRAM FOR THE ALARM INDUSTRY - You can check out the program and sign up here: https://www.kirschenbaumesq.com/page/concierge or contact our Program Coordinator Stacy Spector, Esq at 516 747 6700 x 304. *********************** WEBINARS: https://www.kirschenbaumesq.com/page/alarm-webinars *********************** ALARM ARTICLES: You can always read our Articles on our website at www.kirschenbaumesq.com/page/alarm-articles updated daily ******************** Wondering how much your alarm company is worth? Click here: https://www.kirschenbaumesq.com/page/what-is-my-alarm-company-worth *********************** THE ALARM EXCHANGE - the alarm industries leading classified and business exchange - updated daily ************************* PODCASTS: https://podcasts.apple.com/us/podcast/ken-kirschenbaum-presents/id1794851477 ************************* Getting on our email list / Articles archived: Many of you are forwarding these emails to friends or asking that others be added to the list. Sign up for our daily newsletter here: Sign Up. ************************** Ken Kirschenbaum,Esq Kirschenbaum & Kirschenbaum PC Attorneys at Law 200 Garden City Plaza Garden City, NY 11530 516 747 6700 x 301 ken@kirschenbaumesq.com www.KirschenbaumEsq.com
