KEN KIRSCHENBAUM, ESQ
ALARM - SECURITY INDUSTRY LEGAL EMAIL NEWSLETTER / THE ALARM EXCHANGE
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Can sprinkler co who hired you sign your Fire All in One for end user
August 7,  2025
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police response and VR
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Ken
     As usual your daily Newsletter is full of good stuff. June 9 was a good exchange of information with Bart Didden. Due to the severe fragmentation of this industry, both ends of that conversation can be correct, or in error, or unrelated, or…. .
    Let’s try to continue that conversation by including the influence of the “Market” and the “Frankenstein Stack”, And the impact of VR/Verified (police) Response on the many Stakeholders. Of course, “remote-monitoring” and Bart Didden is prominent within the 3rd parties of that Stack. Examples.. common operational fragments of the Dealer/Integrator “Stack” include: the original Marketing, and Sales; and Site Planning; which include equipment selection from multiple suppliers; and Subscriber site system install; and signal communication links; and Remote-Monitoring; and Billing/Collection; Legal and Accounting; and often Investor Relations. All of the “Stack” support the original Subscriber contract for the “Value Proposition”, aka $RMR. Most times the “Stack” contains all unrelated 3rd parties….. thus no control…thus decades of UPR and False Alarms. Thus, the monitoring source, not the RMR subscriber is the perpetrator of UPR. Due to the unrelated fragmentation.
     High priority problems within public safety are caused by the unstainable problem of UPR/Unnecessary Police Response; aka False Alarms. And why many prominent residential monitoring firms, after 30 years, still deliver the weak solution of Re-active Monitoring, when PRO-active monitoring is already here, focused on commercial segments. Fortunately, a few large residential dealer/integrators had the foresight to develop Pro-active monitoring for residential markets And why LE/Law Enforcement now make the rules, VR/Verified (police) Response, via selective community… Which is NO police response to requests from private alarm companies, unless remote-witness a felony in action. Hopefully, Bart Didden will tell us how VR impacts the market-value of his company? And hundreds of peer “RE-active” 3rd party monitoring firms. Of course prominent litigators are developing a list of “Talking-Points” that seem to be focused on disrupting the entire market, and market values, beginning this mid- 2025. Ken, most of your wide audience could be part of the Solution. And the problem..
Lee Jones
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more observation
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Ken
          We like what you have shared, because it echoes the trend for VR-Verified (police) Response. After more than 25 years, LE- Law Enforcement has already presented the time-tested and court-tested precedents and “business models” that are saving RMR market values, throughout North America. And returning significant public safety resources to local communities.
            The simple key to the success of VR is the removal of decades of near total “immunity” from remote monitoring firms, for consequences of their own errors and omissions, … making the private monitoring firm the “perpetrator” of the UPR-Unnecessary police response and related fines/fees. Or, VR can STOP all police response to Subscriber RMR alarm sites, unless remote witnessed true threats. Monitoring firms are paid by the alarm-site, to audit unknown signals and actions, which can filter true from false. .Improved Subscriber security and no false alarm fines/fees.
              Resistance to the immunity issue, or the Governor Signature, is generally those suppliers too sloppy or too slow to comply. But VR is here to stay…the next-gen business model.
             Ken, thanks again for sharing my observations with your large and fragmented audience.
Lee Jones
Support Services Group
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on false alarms
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Ken
               LE-Law Enforcement leadership say they plan to continue support for their “false alarm solution” with the simple “VR-Verified (police) Response Program”. Because the “Frankenstein Stack” is a broken business model, without a fix, Question: Do existing K&K contracts support VR, and consequences?
            VR is the fresh standardized business model, here-to-stay… time-tested and court-tested for the millions of existing and next-gen addresses. And it supports $Billions of existing RMR market value. If Alarm Associations continue to resist VR, it can invite the litigators, which can quickly disrupt investor values too.
Lee Jones
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requirements for VR
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Ken
             Requirements for VR model very simple… NO police response for property Burglar alarms, unless witness to felony threat or action. The primary source of “Unnecessary Police Response”, aka “False Alarms” which has averaged over 90% false…and consuming/disrupting much of local public safety resources. The Dealer/Integrators/Monitoring have had over 20 years to update their infrastructure to avoid this problem…first VR 25 years ago, so should not be big surprise. Law enforcement now saying “We Make The Rules” for use of local police resources. Local municipalities, limited legislation, mostly operational policy to start/stop as needed to preserve resources, although some local permanent legislation, like Sandy Springs GA and Fontana CA (and more). Now time- tested and court-tested. Little or no respect for Alarm Industry Leadership… still resisting. Now over 100 communities in North America (Canada, strong supporter of VR too). And, the hungry litigators are considering major class-action. Maybe too late.
Lee Jones
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VR and false alarms
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Ken
          Your response, to the “Response from EMC Security” in the July 17, 2025 Newsletter… helps to expose the different and conflicting roles, and terminology, in the dispute about fines/fees, and the ultimate perpetrator for UPR-Unnecessary Police Response. In that short statement, you unknowingly opened the “Frankenstein Stack”, by referencing multiple parties, each with a role in the “Subscriber alarm system”, and final UPR.
View of a Frankenstein Stack
~ Dealer/Integrator/Investor
~ 3rd Party Salesman
~ Contract for “Subscriber” alarm-site.
~ 3rd Party Equipment selection
~ 3rd Party System Equipment installation.
~ 3rd Party Monitoring
~ Data gathering for compatible Subscriber alarm-site monitoring
~ Continuous interactive monitoring of the stack
~ “System repair”, On-Demand
~ RMR Billing/Collection/Distribution
          Ken, now easy to understand the name “Frankenstein Stack”. Obviously, not every alarm-site will have all the listed pieces of the Stack…. Some responsible Dealers-Integrators with foresight, have near total control and solid RMR market value; whereas others have zero control; and weak RMR value because all of the sources for unknown signals… false alarms. Lots of reasons for Law Enforcement trends toward VR-Verified (police) Response. The outdated broken business models. Too outdated to fix.. must be replaced.
              Allow VR police response, which means near zero false alarms, thus nothing to fight about.. and Subscribers can get their expectations. VR is here to stay….because of the broken business model/platform. If you support VR you don’t need to fight false alarm fines/fees.
Lee Jones
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VR and Fines
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Ken
          We believe (guess) ADT, with their millions of Subscriber addresses, that generate millions of false alarms, initiated that NY legislation awaiting the Governor signature… because (we guess) they support VR-Verified (police) Response, (which is here to stay and cannot be ignored) If you recall, strict VR prevents false alarms and related Unnecessary Police Response….and the related false alarm fines/fees. Requires one-time investment in PRO-active -Interactive and related next-gen monitoring technology, which is smarter than long term, never ending higher costs of false alarms, and related RMR attrition.
Lee Jones
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Response
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            Cameras add to security. Camera verification can be helpful in reducing false alarms. False alarms come with the territory and I am sure all measures will fall short of eliminating false alarms.
            Fines should not be assessed against the alarm dealer or central station, and the 
Kirschenbaum Contracts TM make it clear that the subscriber indemnifies the alarm company for those fines, no matter the reason for the fine.
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Ken Kirschenbaum,Esq
Kirschenbaum & Kirschenbaum PC
Attorneys at Law
200 Garden City Plaza
Garden City, NY 11530
516 747 6700 x 301
ken@kirschenbaumesq.com
www.KirschenbaumEsq.com