KEN KIRSCHENBAUM, ESQ
ALARM - SECURITY INDUSTRY LEGAL EMAIL NEWSLETTER / THE ALARM EXCHANGE
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Bold responds and joins software webinars / Register for all webinars
September 28, 2023
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SEE WEBINAR REGISTRATION BELOW – REGISTER NOW
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Bold responds and joins software webinars
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Ken,
A few of Bold Group’s customers have shared feedback with you about our new business management software, Managely. While I’d love to see every public comment about Bold Group be positive, I know that feedback from customers whose experience does not meet their expectations is just as valuable and an opportunity for us to learn and improve. I appreciate that your website and email newsletter provide a forum where people in the alarm industry can ask questions and share candid feedback.
We take customer concerns about our software and services very seriously and, as such, we reached out directly to the customers who shared feedback with you about our Managely software. We felt it was most urgent to address their concerns directly in a 1:1 manner to help solve the immediate problem and find the right solution for each customer need.
A large part of why Bold Group has been successful over four decades is this customer-first approach and our focus on finding solutions.
Bold Group is committed to evolving our software to meet customer needs and driving innovation within the industry and our products and services. We took customers’ feedback and built Managely on a modern tech stack to meet their expectations of what modern business management software should be. Its business intelligence, reporting and RMR capabilities, ecosystem of partner integrations, and open API architecture make it robust and flexible. Many security organizations are successfully using Managely every day to manage their accounting, work orders, recurring billing, inventory, customer relationship management, and other business operations.
We always want to hear from our customers about their experience with our software and services: this is how we understand changing needs and pain points. I encourage any of your readers who have additional questions or want to talk in more detail about Managely to join our upcoming webinar with you on October 6, 2023 or reach out directly to me at any time.
Regards,
Alison Forsythe, President
Bold Group
alison.forsythe@boldgroup.com
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Response
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The software webinars start October 3, 2023; the schedule is below. Be sure to register now and set aside time for these valuable presentations. Before all the comments on software recently started I would have suggested that selecting your central station might be the most important decision you have to make [right after selecting your attorney] but clearly the software you select to run and manage your business is just, if not more, important. Software that doesn’t work as expected, or maybe you just can’t figure it out, is frustrating and poor customer service only makes it worse. Listen to the webinars and pay particular attention to software vendors who offer live support, and that doesn’t mean chat.
All the software vendors expect to face tough questions at the webinars; don’t disappoint them.
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WEBINARS SCHEDULE and REGISTRATION: SOFTWARE // CENTRAL STATIONS
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SOFTWARE WEBINARS:
With all the discussion, and dissatisfaction, about management software our first webinar series is by software providers offering comprehensive software programs for the alarm industry.
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Title: Fieldhub: All In One Operations and Accounting Software For Security and Fire Integrators
When: October 3, 2023 noon ET
Why attend: FieldHub is a comprehensive software program that integrates proposals, planning, warehouse inventory management, scheduling, field technician mobile applications, invoicing, accounting, tracking systems and devices, creation and linkage of a central station account, and much more
Who should attend: managers and owners
Presented by: Miles Fawcett, Founder and CEO of FieldHub Inc. 202.417.8196; miles@fieldhub.com www.fieldhub.com
Hosted by: Ken Kirschenbaum, Kirschenbaum & Kirschenbaum PC
Register here: https://attendee.gotowebinar.com/register/2290942861013931612
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Title: Micro Key Solutions
When: October 4, 2023 noon ET
Why attend: Robust Accounting and Monitoring Solutions for the Security Alarm Industry delivering user-friendly, seamlessly integrated accounting, service, and central station monitoring software that centralizes your data, integrates service tracking, and streamlines operator communications.
Who should attend: managers and owners
Presented by: Victoria Ferro, President, Micro Key Solutions, 407-870-0040; vferro@microkey.com www.microkey.com
Hosted by: Ken Kirschenbaum, Kirschenbaum & Kirschenbaum PC
Register here: https://attendee.gotowebinar.com/register/6163494282721597275
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Title: Innovative Business Software: operating software for central stations
When: October 5, 2023 noon ET
Why attend: Innovative Business Software is central station solution to smooth operation and integration
Who should attend: managers and owners
Presented by: Jen Kolind, President and CEO of Innovative Business Software Inc. 469 556 2822; jens.kolind@innovative247.com www.innovative247.com
Hosted by: Ken Kirschenbaum, Kirschenbaum & Kirschenbaum PC
Register here: https://attendee.gotowebinar.com/register/2817426411948243036
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Title: Bold Group: Why you should choose Bold Group for your alarm business operating software
When: October 6, 2023 noon ET
Why attend: Bold Group provides comprehensive business management software solutions tailored specifically for the security industry with cutting-edge software empowering security organizations to efficiently manage every aspect of their business within a unified platform, thereby simplifying their operations. Wide range of features caters to the diverse needs of security organizations incorporating essential functionalities such as general ledger management, billing and invoicing, scheduling, workflow management, and more.
Who should attend: managers and owners
Presented by: Alison Forsythe, President alison.forsyte@boldgroup.com and Julie Lichty, SVP, Product Management, julie.lichty@boldgroup.com https://www.boldgroup.com/company/contact-us/
Hosted by: Ken Kirschenbaum, Kirschenbaum & Kirschenbaum PC
Register here: https://register.gotowebinar.com/register/5891194730763654750
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Title: WorkHorseSCS
When: October 11, 2023 noon ET
Why attend: Alarm business operating software solution for Sales, Field Service, Customer Service, RMR (Recurring Monthly Revenue), Electronic contracts and Digital Signatures, all conveniently housed in one unified platform. Streamlines your alarm company's processes with Single Point of Data Entry solution. Integrates with over 40 Central Stations, along with leading platforms like Alarm.com, Alula, resideo, SecureCom, and SecureNet.
Who should attend: Managers and owners
Presented by: Steven Hayes, 941.229.8200 steven.hayes@workhorsescs.com www.WorkHorseSCS.com
Hosted by: Ken Kirschenbaum, Kirschenbaum & Kirschenbaum PC
Register here: https://attendee.gotowebinar.com/register/3965237386615522648
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Title: Cornerstone Billing Solutions: Solutions for your alarm business operating software
When: October 12, 2023 noon ET
Why attend: Customer Management Software and Automated Recurring Billing in one cloud-based software platform. Live customer support. Cornerstone's software includes: complete subscriber records, recurring details, billing history, quotes, job tickets, service calendar, mobile tech app, inventory, robust reporting, collections, central station/alarm industry integrations, and more. Our automated recurring billing ensures 100% of recurring is billed.
Presented by: Scott MacDougal, Founder and Owner of Cornerstone Billing Solutions. (847) 405-9517 ext 2 ; scott@alarmbills.com www.alarmbills.com
Hosted by: Ken Kirschenbaum, Kirschenbaum & Kirschenbaum PC
Register here: https://register.gotowebinar.com/register/790183156955638876
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Central Stations series: Why You Should Be Monitored By Our CS
Hear from the leading central stations and “Why you should be monitored by” that central station. The topic of remote operator monitoring from outside the central station facility and the dynamics that issue presents is sure to come up. The question you need to be asking is why isn’t your central station participating and why are you still using your central station if it’s not participating?
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October 17, 2023 noon ET, Emergency 24
Registration Link: https://attendee.gotowebinar.com/register/5032873072502046552
October 18, 2023 noon ET, Statewide Monitoring Corp
Registration Link: https://attendee.gotowebinar.com/register/3560536843132524128
October 19, 2023 noon ET, Legacy Security Services
Registration Link: https://attendee.gotowebinar.com/register/4084258420664728661
October 24, 2023 noon ET, National Monitoring Center
Registration Link: https://attendee.gotowebinar.com/register/106284724856601695
October 25, 2023 noon ET, Dynamark Monitoring
Registration Link: https://attendee.gotowebinar.com/register/5050152997423183449
October 26, 2023 noon ET, COPS Monitoring Registration Link: https://attendee.gotowebinar.com/register/1774793620122519136
October 31, 2023 noon ET, Rapid Response Monitoring Center
Registration Link: https://register.gotowebinar.com/register/2959829660260960857
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STANDARD FORM AGREEMENTS: To order up to date Standard Form Alarm / Security / Fire and related Agreements click here: www.alarmcontracts.com
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CONCIERGE LAWYER SERVICE PROGRAM FOR THE ALARM INDUSTRY - You can check out the program and sign up here: https://www.kirschenbaumesq.com/page/concierge or contact our Program Coordinator Stacy Spector, Esq at 516 747 6700 x 304.
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https://www.kirschenbaumesq.com/page/alarm-exchange
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Ken Kirschenbaum,Esq
Kirschenbaum & Kirschenbaum PC
Attorneys at Law
200 Garden City Plaza
Garden City, NY 11530
516 747 6700 x 301
ken@kirschenbaumesq.com
www.KirschenbaumEsq.com
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