KEN KIRSCHENBAUM, ESQ ALARM - SECURITY INDUSTRY LEGAL EMAIL NEWSLETTER / THE ALARM EXCHANGE You can read all of our articles on our website. Having trouble getting our emails? Change your spam controls and whitelist ken@kirschenbaumesq.com ****************************** AIN 2024 convention / CS offering to cancel signals within 30 seconds January 29, 2024 *************************** AIN 2024 convention *************************** AIN buying group [https://aingroup.com/] just had a record number of dealers and vendors attend its 2024 Live and Learn annual convention. Heavy emphasis on interactive surveillance and expanding into outdoor living space construction such as outdoor kitchens. This is probably the best run convention in the alarm/security industry [Integrators]. There is no charge to dealers to join the AIN Group. You should check it out at https://aingroup.com/contact/ *************************** CS offering to cancel signals within 30 seconds *************************** Ken, We are using your contracts, and we have a specific question about allowing the central station to handle cancel signals. Our cs is offering to cancel burg signals if they receive a cancel signal within 30 seconds of the alarm. This makes me a bit nervous as this could open up liability. What are your thoughts and anything specific in your contract protect for this event if cs is negligent in dispatching? Eric ******************************* Response ******************************* CS decides it’s implementing a cancel alarm policy if it receives a cancel signal within 30 seconds. What can or should a dealer do? A cs has the right to decide how it will handle signals, presumably within code, NRTL guidelines and industry standard [which can change over time]. It’s essential that the cs make sure the dealer knows who the signals will be handled, and in turn that the dealer makes sure the end user knows as well. This is how you manage expectations and deter unexpected handling of signals, and lawsuits. What strikes me as strange is how can the cs sit on a signal for 30 seconds waiting for a cancel signal or notice. That’s a long time when an emergency situation exists. Calling police to call off the dispatch is another matter. That won’t of course work with fire dispatch because the fire department will not reverse course once it acts on a dispatch. A dealer should be concerned about this issue because it’s the dealer who is ultimately responsible for customer lawsuits and losses, and it doesn’t matter if it’s the dealer or cs who is at fault. Why? Every dealer agrees to indemnify the cs, even for the cs negligence. A dealer’s option is to seek another cs if the dealer isn’t satisfied with how signals will be handled. Sure, have a chat with the cs first, and if you don’t get satisfaction be sure to reach high enough up the corporate ladder until you talk to the owner; that’s where the buck stops. ******************************* STANDARD FORMS Alarm / Security / Fire and related Agreements click here: www.alarmcontracts.com *************************** CONCIERGE LAWYER SERVICE PROGRAM FOR THE ALARM INDUSTRY - You can check out the program and sign up here: https://www.kirschenbaumesq.com/page/concierge or contact our Program Coordinator Stacy Spector, Esq at 516 747 6700 x 304. *********************** ALARM ARTICLES: You can always read our Articles on our website at ww.kirschenbaumesq.com/page/alarm-articles updated daily ******************** THE ALARM EXCHANGE - the alarm industries leading classified and business exchange - updated daily ************************* Wondering how much your alarm company is worth? Click here: https://www.kirschenbaumesq.com/page/what-is-my-alarm-company-worth ****************************** Getting on our Email List / Email Articles archived: Many of you are forwarding these emails to friends or asking that others be added to the list. Sign up for our daily newsletter here: Sign Up. You can read articles and order alarm contracts on our web site www.alarmcontracts.com ************************** Ken Kirschenbaum,Esq Kirschenbaum & Kirschenbaum PC Attorneys at Law 200 Garden City Plaza Garden City, NY 11530 516 747 6700 x 301 ken@kirschenbaumesq.com www.KirschenbaumEsq.com
