Provided by: Jennifer Kirschenbaum, Esq.
August 8, 2019
Question:
Hi Jennifer,
My collection rate is way too low. How do I fire my biller? I have a new solution going forward.
Thanks,
Dr. O
Answer:
Without more information, I presume you have a contract with the existing billing company; how to terminate should be covered in the contract. Hopefully there is a reasonable time frame set forth in which you have to provide notice (30/60/90 days in advance of any termination date), and also instructions in the Notice section on how you have to send such Notice. The contract should also cover what happens after Notice is received - whether the billing company has a contractual obligation to follow up on claims in process and/or open AR. Usually a new billing company will not take over claims in process or old AR.
Billing contracts are at the top of the list of documents requiring legal review prior to execution. Do not sign without sending over.
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