KEN KIRSCHENBAUM, ESQ ALARM - SECURITY INDUSTRY LEGAL EMAIL NEWSLETTER / THE ALARM EXCHANGE You can read all of our articles on our website. Having trouble getting our emails? Change your spam controls and whitelist ken@kirschenbaumesq.com ****************************** More Comments on Are you having problem with Honeywell/Resideo communication April 29, 2024 *************************** More Comments on Are you having problem with Honeywell/Resideo communication from article on April 22, 2024 ************************** Ken I have given up on using Honeywell/Resideo communicators and only use Alula who recently merged with M2M. the device almost always has cell service and phone app is far more responsive than Total Connect. name withheld **************************** Ken We have consistent issues with Honeywell Radios. We replaced a lot of radios during the 3G sunset and have been replacing almost all of them again due to these failures. I believe one of my technicians heard from a tech support person that this is a known issue with the model we were using. We’re in a difficult position of having to replace the radios and the clients not wanting to pay for the replacement and Honeywell is unresponsive and will not provide any assistance. I’m sure other dealers are having issues we just haven’t heard about it yet. At first I thought it might be a one off issue, but then we started having more go bad. Respectfully, John B ***************************** Ken, I have very little problems with the Napco Starlink Cellular Transmitters for Fire or Burg. Best Regards, Isaac H ****************************** Ken I think you guys have to look beyond honeywell, napco and tellguard. You need to look at the carriers Verizon and ATT. Their infrastructures suck!! They now have Analytics. Nuff said Mike ****************************** Ken This describes it well: https://youtu.be/QJHUbtR0yI8?si=pyrGh_Y99Kd9eeyW We are having the same issues with the AlarmNet radios. The majority of our cellular radios are AlarmNet but no problems with others. Of course, AES is rock solid with some radios over 15 years old. Jim ***************************** Ken AS a Control4 dealer I am very concerned about Resideo buying SnapAV. SnapAV has the worst accounting department. They would not apply credits to your account unless you asked them to. Now I would expect Resideo to make changes to the product itself to save money. name withheld ******************************* Ken Just a comment on cellular communicators. We use a different vender but apparently you can have too strong of a signal getting to the radio. If this happens, it will tend to fail at times. You can get a small attenuator pad that just screws in series with the antenna to lower the signal. It works so far. Jeff Sohn ************************** Ken: We have been using Ademco/Honeywell/Resideo product for about 45 years now. For the most part, our experience--even in recent Resideo years—has been largely favorable. However, we have also been experiencing too-high numbers of Comm Fail Issues with their LTE Radios – even a few that have Ethernet connected as the Primary Source. As others have described, the Radio Signal Quality, Noise, and Receiver Levels show as Good to Excellent, but the radios go into Comm Fail and require an onsite hard reboot to start working again; Doesn't seem to be any rhyme or reason as to Radio Model # or age. Tech Support consistently says that there are no known issues and that we should just relocate the radio, or add an antenna – neither of which has resolved this particular problem. We have too much invested with Resideo to casually move to another platform, but it may come to that as we are losing a lot of money on Truck Rolls for these mystery issues. Jim Crean ******************************* Response ***************************** At this point Honeywell has had sufficient time to respond; it hasn’t. Continued use of that product seems like a bad idea. Also, the recommendations point to Napco Starlink, Tellguard and AES. ***************************** STANDARD FORMS Alarm / Security / Fire and related Agreements click here: www.alarmcontracts.com *************************** CONCIERGE LAWYER SERVICE PROGRAM FOR THE ALARM INDUSTRY - You can check out the program and sign up here: https://www.kirschenbaumesq.com/page/concierge or contact our Program Coordinator Stacy Spector, Esq at 516 747 6700 x 304. *********************** ALARM ARTICLES: You can always read our Articles on our website at ww.kirschenbaumesq.com/page/alarm-articles updated daily ******************** THE ALARM EXCHANGE - the alarm industries leading classified and business exchange - updated daily ************************* Wondering how much your alarm company is worth? Click here: https://www.kirschenbaumesq.com/page/what-is-my-alarm-company-worth ****************************** Getting on our Email List / Email Articles archived: Many of you are forwarding these emails to friends or asking that others be added to the list. Sign up for our daily newsletter here: Sign Up. You can read articles and order alarm contracts on our web site www.alarmcontracts.com ************************** Ken Kirschenbaum,Esq Kirschenbaum & Kirschenbaum PC Attorneys at Law 200 Garden City Plaza Garden City, NY 11530 516 747 6700 x 301 ken@kirschenbaumesq.com www.KirschenbaumEsq.com
