KEN KIRSCHENBAUM, ESQ
ALARM - SECURITY INDUSTRY LEGAL EMAIL NEWSLETTER / THE ALARM EXCHANGE
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How important is the K&K Concierge Program and K&K Alarm Contracts
August 23, 2024
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How important is the K&K Concierge Program and K&K Alarm Contracts
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Sometimes it’s difficult to prove the negative. Things go as one hopes, smooth sailing, and often it’s hard to pinpoint why things are going so well. Obviously it’s because of the client’s genius, vision and hard work; luck too probably [attributable to the client’s luck] and sometimes, just sometimes, it’s contributions by professionals or others who the client seeks advice and assistance.
But when things do go wrong it’s easier to figure out who things could have turned out better. Thinking about the right, and wrong, way to conduct your business and achieve your business objectives in advance just might improve your odds.
Your relationship with your customers involves many aspects and here we explore just a few. But these few seem to me to be essential issues in the overall plan.
Your need customers. You need to make sales; make deals with customers. You need to be able to enforce those deals. You need to be able to defend yourself when things go unexpectedly wrong. This may be obvious to you. But to achieve this you need to be mindful of all the regulations, rules and laws you need to navigate in all aspects of your business, from organization of your business, licensing, HR employment issues, contracts with your customers, your vendors and others you do business with. You need advice and assistance, and if you don’t think so you’re a fool.
That advice includes technical, HR, accounting and taxes, license compliance, legal compliance ….. the list can go on and on.
Keep in mind that the objective in business is to make money; be able to earn a good living and, especially in this industry, build a business that you can eventually sell and retire on, more than comfortably.
As I started with, when things are going OK, or better, you may not focus on whether you’re on the best path. But when things go wrong, it’s time to reflect on what you could have done better.
Here is a reported situation. The alarm company did not have K&K as its counsel; did not, use K&K contracts. The events reported below are a year old, and I may have commented on this when it was first reported, but it was brought to my attention again. You face potential problems from customers, vendors, licensing agencies, consumer agencies and law enforcement. This one attracted law enforcement and the consequences of persistent non-compliance proved quit costly.
Could this have been avoided? No doubt; had the company been a Concierge Client, had a relationship with K&K, sought, considered and followed advice advocating best practices and, at the very least, compliance with the law, this could have turned out much different. Even using the K&K contracts and keeping them up to date would have avoided some of the issues.
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AG Campbell Announces $6.5 Million Settlement With Home Security Company for Improperly Charging Consumers on Auto Renewal Contracts
Settlement Resolves Lawsuit Alleging That Company Harmed Consumers by Violating State Consumer Protection Laws and Debt Collection Regulations
For immediate release:
2/09/2023
- Office of the Attorney General