Customer requests no police dispatch policy / ISC meeting schedule / Meetings filling up – still time to register March 30, 2024
Homepage > Alarm & Security Law > Alarm Articles > Customer requests no police dispatch policy / ISC meeting schedule / Meetings filling up – still time to register March 30, 2024
KEN KIRSCHENBAUM, ESQ ALARM - SECURITY INDUSTRY LEGAL EMAIL NEWSLETTER / THE ALARM EXCHANGE You can read all of our articles on our website. Having trouble getting our emails? Change your spam controls and whitelist ken@kirschenbaumesq.com ****************************** Customer requests no police dispatch policy / ISC meeting schedule / Meetings filling up – still time to register March 30, 2024 ************************** Customer requests no police dispatch policy ************************** Ken I have a large multiple account customer only here in my area that has stores nationwide that has a "no police dispatch" policy with all of their alarm companies. Contact personnel only. Up until this point the central station dispatched police if the responding person they notified requested. Now I have a been told no police even if requested by their employee going on the alarm. Personally, going out on a burglar alarm without having the police also responding, unless I have a "known problem" with a zone going off, seems really foolish. I have been there done that where I have walked in on a burglary in progress. Lucky for me the burglar made tracks away from me. In another case, I placed the person in "custody" while I waited for the local police to arrive. Lucky again for me the burglar cooperated. The police never even bothered to show up for the hearing and the district attorney had to drop the charges. While I have it "in writing" from the customer, I am now really concerned about their employee getting injured or killed and the likely lawsuit. What is your valuable opinion? MDW ************************ Response ************************ This is perfect scenario where the Disclaimer Notice would be useful; it’s where you will have the customer acknowledge that it knows about central station monitoring, dispatch and police response, and doesn’t want it under any circumstances. The Commercial All in One would also state that in the Schedule of Equipment of Services, thought that form is generally used to specify what equipment and services are included and not what’s not included or why. It seems like much of your concern involves two issues: 1. one is concern for employees who think there is going to be dispatch and police response. It’s their employer’s responsibility to explain to them what the alarm is for and that no police response should be expected. Certainly the central station operators should not create any other expectation by saying police are on their way, etc. There should be no liability for you or the central station if you stay on script. 2. sounds like you are providing immediate response for, I assume, repair service to check out the alarm. It’s as if you assume it’s a false alarm with faulty equipment to blame; otherwise why are you responding during a burglary? You are not providing Guard Response, unless you are. This would actually be a more interesting question if the customer didn’t want police dispatch but did want guard response. Why? Because generally guards are not authorized to do anything other than wait for police; they are not usually required to engage an intruder. While some may be trained for that, most are not paid enough to risk their life trying to apprehend an intruder. Most guard companies have policies and train their guards that they are only authorized to “call police”, “assist police when requested by the police” or “confirm illegal activity to the central station”. Even an armed guard is armed for personal protection, not to provide private policing. If guards are contracted to perform “above and beyond” that better be specified in detail in the contract. *********************** Private and Group meeting schedule now available ********************************* Group Meetings: See schedule below. Reserve your spot by calling Stacy Spector at 516 987 8428. Private Meetings: Schedule a Private Meeting with Ken Kirschenbaum by calling Stacy Spector at 516 987 8428. Register for a Group Meeting by calling Stacy Spector at 516 987 8428 Schedule Private meeting with broker Rory Russell by calling Stacy Spector at 516 987 8428.
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