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Follow up on ADT dealer's sub with fines from July 8, 2014
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Ken
Thanks for your thoughts and everybody else. Have managed to obtain a complete analysis history of this customer since we installed on 10/1/2013 from ADT. Looking in detail and the customer happens to be a jeweller on the 11th floor and they agreed that the false alarm was the fault of customer. Have spoken directly with CA Consumer affairs who also agreed that this customer are at fault and they recommend closing the case
ADT Dealer - anon
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comments
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Ken,
In response to Anon's article, in reference to police charging $9,000 for 7 false alarms, I would think this would debunk the argument of false alarm fines being cost recovery. ADT could have dispatched a private security guard 9 times for $225 or ordered the client 9 Domino's pizzas for $180, with guaranteed deliver in less than 30 minutes. With police departments claiming false alarm fines are not a source of revenue, either Cities are this mismanaged, or someone is lying.
Roger D. Score (President)
Arizona Alarm Dealers Association
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Ken
Regarding the California ADT dealer (ANON), it's good that you've contacted Ken, it shows you may want to become a responsible dealer. I have to ask why wasn't the false alarm problem addressed after the initial incident? How soon after you were paid for the account did the F/A's begin to happen? Do you use trained technicians or just bodies off the street who are led to believe they are top rated technicians because they can slam them in? What training did the customer receive? What about a QC call? Do you do that yourself or let ADT handle it for you so you can continue doing business? And is it me or is there something really wrong with a $9K fine after 7 F/A's.
If it looks like a duck, walks like a duck, and quacks like a duck, I'll bet it's a duck. Pay the fine and post it as a late educational expense and maybe give the installers a couple of hours of real classroom training and a test to see if they were awake.
Signed;
ANON in Texas
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TO SUBMIT QUESTIONS OR COMMENTS REPLY TO THIS EMAIL OR EMAIL Ken@Kirschenbaumesq.com. Most comments and questions get circulated.
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Speaking Engagements
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Quick Response Dealer and Integrator Information and Technical Conference. July 15 -16, 2014 at Holiday Inn - Independence Ohio. All alarm dealers are invited. For more information, schedule and to RSVP contact Margie or Renee at reneet@quickresponse.net or call Margie/Renee at 800 462 5353 www.quickresponse.net
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Alarm Association of Greater St. Louis. September 16, 2014. at Tech Electronics HQs office at 6437 Manchester Ave, St. Louis, MO 63139. Meeting is from 11:45 – 1:30 Video conference presentation starting at 12:15 CST. For more information or to register contact Tony Drago adrago@tyco.com www.alarmstl.org
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NYSESA - September 17, 2014 at Honor's Haven Resort, Ellenville, NY. This is the NYS Electronic Security Assoc annual meeting. Presentation on updated contracts and current legal issues will be at 10:30 AM. For more information or reservations contact Dale R. Eller, Executive Director (814) 838-0301 dalereller@itzsolutions.com
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Alabama Alarm Association. AAA's Fall Meeting and Trade Show - October 21, 2014 from 3 to 5 PM at DoubleTree Hotel 808 South 20th Street Birmingham, AL 35205 for more info contact AAA Executive Director: director@alabamaalarm.org (205) 933-9000
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Electronic Security Summit for 2014. October 22-24, 2014 at the landmark Broadmoor Hotel. Colorado Springs, CO. For more information contact Alexander J. Quirin, CEO & Managing Partner, Advisory Summit Providers, LLC., (786) 999-9738 alex.quirin@aspsummits.com www.aspsummits.com
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