KEN KIRSCHENBAUM, ESQ ALARM - SECURITY INDUSTRY LEGAL EMAIL NEWSLETTER / THE ALARM EXCHANGE You can read all of our articles on our website. Having trouble getting our emails? Change your spam controls and white list ken@kirschenbaumesq.com ******************************* Inoperable subscriber networks and who is going to pay for repair calls October 8, 2019 ********************* Inoperable subscriber networks and who is going to pay for repair calls ******************** Ken, More and more we are finding ourselves connected to customer networks to provide remote access and functionality for alarm, video surveillance, and access control. Periodically our stuff will go offline due to changes they have made in their networks, could be someone unplugged something, changed a router, etc. The symptom is that our stuff is "broken" but the cause is actually the customer's changes. My question is, what language should we add to our proposal and/or agreement to make the customer aware that these network changes are their responsibility and not included in warranty or service plan coverage? Thanks in advance! Matt ********************* Response ********************* The Standard All in One agreements already have the following provisions in various paragraphs. Does anyone think we need more than this? Keep in mind that the Service Plan with the RMR covers only ordinary wear and tear. The Limited Warranty would obviously not cover this repair call either. ****
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Ken Kirschenbaum,Esq Kirschenbaum & Kirschenbaum PC Attorneys at Law 200 Garden City Plaza Garden City, NY 11530 516 747 6700 x 301 ken@kirschenbaumesq.com www.KirschenbaumEsq.com