KEN KIRSCHENBAUM, ESQ
ALARM - SECURITY INDUSTRY LEGAL EMAIL NEWSLETTER / THE ALARM EXCHANGE
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Comment on termination notice to customers / Schedule your ISC free meeting
March 19,  2022
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ISC meetings
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Comment on termination notice to customers from February 23, 2022 article   
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Ken,
          Re: Reading Michele Sasso’s question about providing a notice to a deadbeat customer before disconnecting them.  Your advice about complying with the Monitoring Agreement (K&K contracts very wisely address this others don’t) was great. 
          She, like most of us, has lost faith in Certified Mail, plus it is very expensive. Return receipts can fail to make their way back and, the Post Office is charging over $3 for them.  One alternative, again, if the Agreement allows, is to get a Certificate of Mailing from the Post Office when the letter is mailed.  The “Certificate” costs $1.65 and you can mail them in groups (minimum 3) for 47 cents each.  A Certificate of Mailing doesn’t show that the item was received, just that it was mailed.  We helped a client to send out notices about 3G radios that needed replacement.
Mitch Reitman
Reitman Consulting Group
Fort Worth, TX
817-698-9999
http://www.reitman.us
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Response
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          Certified mail is a pet peeve of mine; I almost never agree to that form of notice in a contract.  That notice should be used only when a statute requires it, which sadly some still do.
          What’s more reliable?  How about a confirmed receipt on your email?  Even regular mail – there is a legal presumption that the mail was delivered.  I doubt that you can argue that if you’ve sent it certified RRR and you don’t have the receipt.  I don’t know about you but you can paper a wall with those pink and green papers that accumulate all over my office, no matter how often I yell at my staff. Once your letter [or agreement] says it has to go out by certified mail RRR you better be able to produce the green receipt, matched by the pink slip, or I think the presumption of delivery is going out the window.
          And, if your agreement does not call for certified mail then you can’t send that way because your notice won’t comply with the agreement.
          Use Standard Form Agreements.  You won’t find certified mail.
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Ken Kirschenbaum,Esq
Kirschenbaum & Kirschenbaum PC
Attorneys at Law
200 Garden City Plaza
Garden City, NY 11530
516 747 6700 x 301
ken@kirschenbaumesq.com
www.KirschenbaumEsq.com