KEN KIRSCHENBAUM, ESQ ALARM - SECURITY INDUSTRY LEGAL EMAIL NEWSLETTER / THE ALARM EXCHANGE You can read all of our articles on our website. Having trouble getting our emails? Change your spam controls and whitelist ken@kirschenbaumesq.com ********************** Are there issues with Managely software by Bold Group May 30, 2023 *********************** Are there issues with Managely software by Bold Group ************************** Ken I wanted to reach out to you because we have been having major issues with Managely (software by Bold Group). We have been Bold Group customers since 2018 and upgraded from Alarmbiller to Managely on March 3rd, 2023. In the little over 2 months we have had their service we have had over 65 tickets into support and still have 40 open tickets/issues. This is everything from their system not generating RMR, ACH, and credit card transactions not being processed ($50k worth), unable to reconcile bank accounts, technician app hasn’t worked since day one, etc. I’ve complained and complained and complained until I can’t do it anymore. This is seriously affecting business operations and costing me thousands of dollars in labor due to their systems issues. I need to find out what we can do to get this resolved and maybe that’s you calling them. Let me know your thoughts and what if any legal recourse we have. Thank you, Name withheld ******************** Response ******************** I haven’t heard anything about Bold, anything negative anyway. I reached out to Bold by telephone, went through the customer service process and asked to speak to Alison Forsythe, who is listed as an officer of Bold. She didn’t pick up or return my call, so I emailed her with the above complaint and asked her to get back to me, which she hasn’t. So, is this an isolated problem experienced by this one alarm company or is it industry wide for those using Bold’s Managely software? What about other Bold products? Not being responsive to the issue isn’t a good sign, but I’ll reserve judgment. As far as legal consequences and remedy, a review of Bold’s agreement will likely reveal that recourse is slim to none, but again, I haven’t read it so I’ll reserve judgment. Clearly there appears to be a breach of the agreement by Bold and the Bold Agreement will likely spell out the procedure for lodging complaints. Ultimately, if Bold beached its agreement you have the right to cancel. That will entail returning the product and moving on to another product from another manufacturer or developer. So anyone have alternatives to Bold’s Managely software? ********************* STANDARD FORM AGREEMENTS: To order up to date Standard Form Alarm / Security / Fire and related Agreements click here: www.alarmcontracts.com *************************** CONCIERGE LAWYER SERVICE PROGRAM FOR THE ALARM INDUSTRY - You can check out the program and sign up here: https://www.kirschenbaumesq.com/page/concierge or contact our Program Coordinator Stacy Spector, Esq at 516 747 6700 x 304. *********************** ALARM ARTICLES: You can always read our Articles on our website at www.kirschenbaumesq.com/page/alarm-articles updated daily ************************* THE ALARM EXCHANGE - the alarm industries leading classified and business exchange - updated daily. https://www.kirschenbaumesq.com/page/alarm-exchange ************************* Wondering how much your alarm company is worth? Click here: https://www.kirschenbaumesq.com/page/what-is-my-alarm-company-worth ****************************** Getting on our email list / Articles archived: Many of you are forwarding these emails to friends or asking that others be added to the list. Sign up for our daily newsletter here: Sign Up. ************************** Ken Kirschenbaum,Esq Kirschenbaum & Kirschenbaum PC Attorneys at Law 200 Garden City Plaza Garden City, NY 11530 516 747 6700 x 301 ken@kirschenbaumesq.com www.KirschenbaumEsq.com
